Sales Ambassador resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am a motivated sales professional offering 10 years of progressive retail experience. I am highly results-oriented and energetic with unsurpassed interpersonal and communication strengths as well as managerial training and experience.

  • Customer service focus
  • Merchandising understanding
  • Product knowledge
  • Flexible schedule
  • Multi-tasking strength
  • High energy
  • Professional demeanor
  • Fast learner
  • Driven sales individual
  • Highly organized
  • Quick and Efficient at all tasks
Work History
02/2019 to Current Store Manager Akrs Equipment | Osceola, NE,
  • Created work schedules according to sales volume and number of employees.
  • Analyzed and interpreted store trends with MJ Freeway to facilitate planning.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • I had the opportunity to help open this store and really assist in creating the atmosphere that is here, as well as helping to build a solid relationship with patients to help address their needs.
01/2016 to 02/2019 Senior Sales Ambassador Chick-Fil-A | Manassas, VA,
  • Prepared merchandise for sales floor.
  • mentored and assisted new staff on product knowledge.
  • Assisted customers with finding the products that fit their needs and lifestyles.
  • added on complimentary items when possible.
  • Specialty role of Visuals manager, worked to maintain and improve visual standards of the shop and coach staff on maintaining visuals and merchandising.
  • received and stocked shipment of fresh new products.
  • handled cash for customer transactions and also for closing and opening tasks to make sure registers are at the correct amount.
  • assisted with ordering products and non sell-able supplies for the store to maintain the shop is in good working order.
09/2017 to 05/2018 Shift Leader Macy's | Ravenna, OH,
  • Coached team members in techniques necessary to complete job tasks.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Performed diversified functions with minimal oversight, including inventory counting, placing and receiving orders, and running my shift.
  • Actively pursued personal learning and development opportunities.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Accurately logged all daily shipping and receiving orders.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Answered customer questions regarding merchandise and pricing.
09/2015 to 06/2016 Brand Ambassador LUSH Cosmetics | City, STATE,
  • Responsible for specific sales goals as well as informing customers on benefits of the product.
  • Specialty Role, responsible for maintaining an Eco-friendly shop and reaching out to the community to educate and assist in events, seminars, rallies, etc.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
04/2016 to 09/2016 Lead Key Holder/ Co-Assistant Manager Lucky Brand | City, STATE,
  • Completed store opening and closing procedures.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Greeted customers promptly.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.
  • Monitored security areas during busy periods.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw team of 7 employees.
  • Assisted in creating the Schedule 2 weeks out for ease on staff.
  • maintained a 45% conversion of customers to sales
  • maintained 25% above store goal for gross income.
09/2014 to 2016 Lead Key Holder/ Interim Store Manager Earthbound Trading Co | City, STATE,
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • opening and closing duties scheduling staff to ensure best use of talents for selling Visual changes such as sign changes, window displays, product movements.
  • Hiring and training new staff.
03/2014 to 09/2014 Stock/sales associate Anthropologie | City, STATE,
  • Restocked the store as needed based on daily sales, while keeping product organizedand ready to sell in stock area, assisting on the sales floor as needed.
  • Assisted with major visual changes to store front as well as interior moves of the shop and merchandise.
  • Received shipments and helped to organize stock before it was placed on the floor.
  • Maintained and checked stock levels using daily stock audits as well as quarterly full store inventory.
Expected in Feb 2016 Associate of Applied Science | Culinary Arts Le Cordon Bleu College of Culinary Arts in Dallas, Dallas, TX GPA:

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Resume Overview

School Attended

  • Le Cordon Bleu College of Culinary Arts in Dallas

Job Titles Held:

  • Store Manager
  • Senior Sales Ambassador
  • Shift Leader
  • Brand Ambassador
  • Lead Key Holder/ Co-Assistant Manager
  • Lead Key Holder/ Interim Store Manager
  • Stock/sales associate


  • Associate of Applied Science

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