Hardworking employee enthusiastic about learning customer driven fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
I've been a stay at home mom since 2005, with the exception of the short time at DHL, the Plexus Worldwide allowed me to set hours and work as I needed to as a multi level marketing company. My youngest child is now a Junior in High School and the at home demands are not as they used to be allowing me the freedom to pursue a part or full time remote working position.
- Product Education
- Social Orientation
- Coupon Handouts
- Customer Engagement
- Decision Making
- Dependable and Cooperative
- Customer Identification and Qualification
- Attention to Detail
- Product Recommendations
- Problem Solving
- Influential and Persuasive
- Administrative Functions
Fairfax, VA, 09/2013 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base and boosted profit within product line.
Manassas, VA, 10/2015 - 04/2016
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Manually counted Number of picked and packaged orders for any loss.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using visual and safety regulations.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Communicated with floor managers to determine merchandise placement.
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
IN, State, 06/2001 - 07/2004
- Scheduled pickups and deliveries to maintain smooth operations.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Completed on-time deliveries by choosing best and most efficient routes.
City, STATE, 03/1997 - 05/2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
I know I'm lacking in working time experience, but I'm a fast learner, not afraid to ask clarification if something comes into question. I feel I will bring a strong work ethic and life experiences to any position I obtain. I'm very good at attention to detail, working under pressure and self discipline to focus on the task at hand.
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Resume Overview
School Attended
- Mcgavock High School
Job Titles Held:
- Sales Ambassador
- Warehouse Forklift Driver
- Delivery Driver, Shipping
- Administrative Assistant
Degrees
- High School Diploma
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