A talented Hospitality department.executive assistant seeking an opportunity to showcase a diverse background in business management and the ability to facilitate multiple projects simultaneously.
Strong organizational skills
Active listening skills
Sharp problem solver
Customer service expert
Completed a daily pre-trip inspection checklist before first delivery of the day.Selected the most efficient routes in compliance with delivery instructions and fuel policy.Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates.Operated motor vehicles in a safe and efficient manner.Notified branch management of any vehicle safety concerns and issues.Obtained signatures needed to complete and process all paperwork in a timely manner.Answered customer questions regarding shipments.Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.Obtained signatures on all invoices and credits.
December 2003-May 2006 Assisted and expedited customer satisfaction by speedier jackpot payout processing. Guest service satisfaction by providing four diamond service. Offered and provided change, snacks, beverages and amenities. Processed over 5000.00 cash transactions daily.Accountable for security of funds, Asset protection crew member. Pechanga Hotel and Resort, Hotel Front Desk Representative:Prevented store losses using awareness, attention to detail and integrity.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Worked as a team member performing cashier duties, product assistance and cleaning.
Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.
Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Performed concierge services for a [Number]-star, [Number]-room hotel.Answered department telephone calls within [Number] rings, using correct salutations and telephone etiquette.Directed the daily activities of the [Number]-member [Team name] team.
Hand dusted and wiped clean office furniture, fixtures and window sills.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Cleaned and returned vacant rooms to occupant-ready status.Operated incinerators and trash compactors to dispose of garbage.Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition.Set up and cleaned banquet and conference rooms.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Replenished hotel amenities such as drinking glasses and writing supplies.Cleaned rooms to the satisfaction of all clients.
Exchanged returned merchandise for customers quickly and efficiently.Exchanged returned merchandise for customers quickly and efficiently.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Tracked down sources of special products and services to meet customers' special needs.Processed up to 50-100) customer orders per day.
Processed an average of 50 to 100 inbound and outbound technical support calls.Helped customers track and ship packages, responding to an average of [number] calls per day.Support customers with online billing and account issues.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Informed customers about issue resolution progress.Supported customers having data connectivity issues.Managed IT setup and service requests for [Describe setting].Provided real-time support to everyday users of [Name of Product or Service].Symantec software products
Communicated regularly with management regarding portfolio performance and new loan transaction quality.Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.Maintained confidentiality of bank records and client information. personal bill pay, saving plans, overdraft accounts 401k Plans and Christmas Accounts, Processed late fees, home loans counseling and credit card set up and billing procedures. Technical Support Rep:
software products including Account maintenance and suggest upgrades and improvements. Bilingual abilities, Certified programming assistant July/2012.Maintained composure and patience in face of difficult customer situations.Helped customers track and ship packages, responding to an average of [number] calls per day.Support customers with online billing and account issues.Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Informed customers about issue resolution progress.Provided thorough support and problem resolution for customers.Assisted customers with technical issues via email, live chat and telephone.Provided professional customer service consultations on Symantec products, software functionality
International Air Academy, Ontario, CA Graduated May 2000 Proficient in Airline and Travel Counselor Occupations,Coursework in Travel and TourismHotel and Restaurant Administration coursework Coursework in Hospitality and Tourism Management Coursework in baggage and tickting transactions.
Las Vegas College, Completed 37.0 credits In Business Administration: June 1996 to June 1999. Computer City Specialized Training in a College courses format in LasContinuing education in business management and computersCoursework includes Organizational Behavior in microcomputers for management
CPR and first aid Basics.CPR 2010-2011-2012 Received Certifications in: Microsoft Word 7.0 Excel7.0 Learned Power point concepts, Laplink V, COBOL Programming basics.Food handlers card 2012-2014
Ups shipping software rates , Maintenance of programs, Training, Billing, Benefits, Documentation, Documenting, GPS Codes, Inventory, Account Maintenance, Including Account, payables/receivables Accountable For, Asset Protection, Cash, Front Desk, Satisfaction of guest needs., Security, Cashiering, Technical Support, Clients booking , Shipping, 401k, 401k Administration, Credit processing , Credit Card payments, Loans, CPR , CPR ,And First Aid, knowledge, Budgeting, CobolCoursework includes Organizational Behavior programming , Collections, Customer Service, Energetic about promotional deals, Excel, Excel 2010, Excellent Communication Skills, Filing, Hotel Reservations, Microsoft Excel, Microsoft Word, Multitasking, Networking, Numerical Filing, Printers, Problem Solving, Receptionist, Retail Sales, San, Self Motivated, Self-starter, Sorting, Storage Area inventory.Network, Time Management, Windows XP, Word,. 2010 E-mail Correspondence, Route Delivery time management
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