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Rural Route Delivery Driver Resume Example

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RURAL ROUTE DELIVERY DRIVER
Career Overview

A talented Hospitality department.executive assistant seeking an opportunity to showcase a diverse background in business management and the ability to facilitate multiple projects simultaneously.

Core Strengths
  • Five years of household management skills.
  • Acquired time management, budgeting analysis, and excellent communication skills with empathy in an internal and external customer service relational format.
  • Developed and implemented procedures and created daily structural planning.
  • Used critical thinking for problem solving.
  • Utilized Organization, prioritizing, and multitasking skills.
  • Worked efficiently without direct supervision.
  • A flexible, energetic, self-starter, with compassion.
  • Responded quickly and effectively in stressful situations.
  • Type 40 words per minute.
  • Proficient in supervisory skills: leading and instructing others. Current Position: Currently volunteering in Friends of the Norco Library Book Shop /Library in Norco CA 92860. Duties include: Categorizing, Alpha and numerical filing, and shelving books, Audio, Video, magazines and large Books on Tape formats. Inventory building and sorting duties. Probing and satisfying customer needs pertaining to books, Audio, Video and computer software. Building a rapport and relationships to encourage customer to return. Alpha and numerical filing, Audio, Video and books on Tape collections.

Strong organizational skills

Active listening skills

Sharp problem solver

Customer service expert


  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Large cash/check deposits expert
  • Energetic work attitude
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Market Research 

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Rural Route Delivery Driver
May 2006 to June 2006
Hyatt - Tucson , AZ

Completed a daily pre-trip inspection checklist before first delivery of the day.Selected the most efficient routes in compliance with delivery instructions and fuel policy.Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates.Operated motor vehicles in a safe and efficient manner.Notified branch management of any vehicle safety concerns and issues.Obtained signatures needed to complete and process all paperwork in a timely manner.Answered customer questions regarding shipments.Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.Obtained signatures on all invoices and credits.

Front Desk Clerk/Asset protection crew member/Slot Floor/Slot Hostess
December 2003 to May 2006
County Of Sacramento - Sacramento , CA

December 2003-May 2006 Assisted and expedited customer satisfaction by speedier jackpot payout processing. Guest service satisfaction by providing four diamond service. Offered and provided change, snacks, beverages and amenities. Processed over 5000.00 cash transactions daily.Accountable for security of funds, Asset protection crew member. Pechanga Hotel and Resort, Hotel Front Desk Representative:Prevented store losses using awareness, attention to detail and integrity.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Worked as a team member performing cashier duties, product assistance and cleaning.

Front Desk Clerk
June 2002 to December 2003
Alchemy Systems - Morgantown , WV

Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.

Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Performed concierge services for a [Number]-star, [Number]-room hotel.Answered department telephone calls within [Number] rings, using correct salutations and telephone etiquette.Directed the daily activities of the [Number]-member [Team name] team.

Hotel housekeeping/Food delivery/Slot Money Changer
May 2001 to December 2003
Pechanga Hotel And Casino - City , STATE

Hand dusted and wiped clean office furniture, fixtures and window sills.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Cleaned and returned vacant rooms to occupant-ready status.Operated incinerators and trash compactors to dispose of garbage.Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition.Set up and cleaned banquet and conference rooms.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Replenished hotel amenities such as drinking glasses and writing supplies.Cleaned rooms to the satisfaction of all clients.

Park Ranger Assistant
March 1999 to September 1999
State Of California Parks And Recreation - City , STATE

Exchanged returned merchandise for customers quickly and efficiently.Exchanged returned merchandise for customers quickly and efficiently.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Tracked down sources of special products and services to meet customers' special needs.Processed up to 50-100) customer orders per day.

Technical Support Rep
September 1998 to June 1999
Spherion Corporation - City , STATE

Processed an average of 50 to 100 inbound and outbound technical support calls.Helped customers track and ship packages, responding to an average of [number] calls per day.Support customers with online billing and account issues.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Informed customers about issue resolution progress.Supported customers having data connectivity issues.Managed IT setup and service requests for [Describe setting].Provided real-time support to everyday users of [Name of Product or Service].Symantec software products

Call Center Phone Account Representative
August 1998 to March 1999
Wells Fargo Bank - City , STATE

Communicated regularly with management regarding portfolio performance and new loan transaction quality.Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.Maintained confidentiality of bank records and client information. personal bill pay, saving plans, overdraft accounts 401k Plans and Christmas Accounts, Processed late fees, home loans counseling and credit card set up and billing procedures. Technical Support Rep:

Technical sales/support rep
March 1996 to September 1998
All Norton/Symantec - City , STATE

software products including Account maintenance and suggest upgrades and improvements. Bilingual abilities, Certified programming assistant July/2012.Maintained composure and patience in face of difficult customer situations.Helped customers track and ship packages, responding to an average of [number] calls per day.Support customers with online billing and account issues.Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Informed customers about issue resolution progress.Provided thorough support and problem resolution for customers.Assisted customers with technical issues via email, live chat and telephone.Provided professional customer service consultations on Symantec products, software functionality

Educational Background
GED : Airline/Airport Operations, 2000International Air Academy - City, State, US

International Air Academy, Ontario, CA Graduated May 2000 Proficient in Airline and Travel Counselor Occupations,Coursework in Travel and TourismHotel and Restaurant Administration coursework Coursework in Hospitality and Tourism Management Coursework in baggage and tickting transactions.

Associate of Applied Science : Business Administration, 1999Las Vegas College - City, State, U.S.A.

Las Vegas College, Completed 37.0 credits In Business Administration: June 1996 to June 1999. Computer City Specialized Training in a College courses format in LasContinuing education in business management and computersCoursework includes Organizational Behavior in microcomputers for management

Certifications

CPR and first aid Basics.CPR 2010-2011-2012 Received Certifications in: Microsoft Word 7.0 Excel7.0 Learned Power point concepts, Laplink V, COBOL Programming basics.Food handlers card 2012-2014

Skills

Ups shipping software rates , Maintenance of programs, Training, Billing, Benefits, Documentation, Documenting, GPS Codes, Inventory, Account Maintenance, Including Account, payables/receivables Accountable For, Asset Protection, Cash, Front Desk, Satisfaction of guest needs., Security, Cashiering, Technical Support, Clients booking , Shipping, 401k, 401k Administration, Credit processing , Credit Card payments, Loans, CPR , CPR ,And First Aid, knowledge, Budgeting, CobolCoursework includes Organizational Behavior programming , Collections, Customer Service, Energetic about promotional deals, Excel, Excel 2010, Excellent Communication Skills, Filing, Hotel Reservations, Microsoft Excel, Microsoft Word, Multitasking, Networking, Numerical Filing, Printers, Problem Solving, Receptionist, Retail Sales, San, Self Motivated, Self-starter, Sorting, Storage Area inventory.Network, Time Management, Windows XP, Word,. 2010 E-mail Correspondence, Route Delivery time management

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

67Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • International Air Academy
  • Las Vegas College

Job Titles Held:

  • Rural Route Delivery Driver
  • Front Desk Clerk/Asset protection crew member/Slot Floor/Slot Hostess
  • Front Desk Clerk
  • Hotel housekeeping/Food delivery/Slot Money Changer
  • Park Ranger Assistant
  • Technical Support Rep
  • Call Center Phone Account Representative
  • Technical sales/support rep

Degrees

  • GED : Airline/Airport Operations , 2000
    Associate of Applied Science : Business Administration , 1999

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