rts process assistant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To extend and contribute my 5 years’ experience of leadership, communication and computer skills that will help develop the necessary data to reach goal of task given. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved percentage increase in certain data by completing daily task with accuracy and efficiency.
  • Strong Organizational Skills
  • Judgment and Decision Making
  • Verbal and Written Communication
  • Task Prioritization
  • Report Preparation
  • Multitasking and Time Management
  • Data Entry
  • Presentation Development
  • Customer Service
  • Problem Solving
  • Staff Orientation and Training
Work History
08/2021 to Current
RTS Process Assistant Moneycorp Providence, RI,
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Coordinated with our team in developing project plans for prioritized initiatives.
  • Maintained daily reports and advised executive leaders in decision-making processes.
01/2019 to Current
FC/RTS Associate Amazon Inc City, STATE,
  • Debriefed packages returning from DSP drivers as well as amazon flex drivers
  • I collect necessary information as to why packages are being brought back to station and was the customer contacted upon delivery
  • 3 months of safety assisting/ Created and applied ideas to maintain 6FT social distancing between over 40 associates
  • Responsible for each day to brief upper management on results
  • Recognized as RTS Ambassador
  • As acting T3 for RTS I was responsible for making sure associates are placed on main floor to set up sort shift for success
  • Make sure associates take staggered breaks and maintain 6ft at all times for social distancing
  • Ran dispatch process for our Flex drivers and help set up cones and took safety precautions to make sure associates are safe in yard
  • Worked in Problem Solve and Hazmat taking care of damaged packages, either repackaging them or sorting those items in donation bins.
06/2020 to 05/2021
RTS Debrief Shift assitant Amazon Inc City, STATE,
  • While being a T1 doing T3 work, I collected data using Excel and Microsoft Word along with other amazon internal databases to keep track of every package
  • Ensured the safety of over 20 associates during the COVID Pandemic
  • True leader
  • Worked two pay grades above and beyond required work
  • Was the Go-To-Person for ensuring over 400 drivers each day delivered packages to customer’s
  • Recognized by other shifts to get the job done correctly
  • Plan, direct, supervise multiple teams operation during the shift Flex, RTS and Same day (afternoon shift) team
  • Continually seek out and identify ways to improve operational performance and workflow
  • Assist driver and DSP relationships and measure and evaluate those partnerships on a regular basis; regular meetings with DSPs to resolve their barriers and to develop and ensure result to action plans that meet business objectives
  • Responsible for all duties and requirements for T3 Return to Station as a T1
  • Interviewed and given position as RTS T3
  • Tracked over 400 vans daily
  • Responsible for over 30 AAs to conduct duties for two departments
  • Informed senior leaders on deep dive discoveries
  • Recognized as resident expert during Peak 2020.
06/2017 to 01/2019
Sales Associate JC Penney City, STATE,
  • Customer service, #1 priority with making sure we met the customer needs of fashion in the women’s department
  • Responsible for multi-million dollar sales floor
  • Recognized by manger as one of the top sales associates in the store location
  • Organized sales floor by age group to attract the consumer’s eye and posted signs of different sales that may be going on with specific brands
  • Increased sales by over 10%
  • Responsible for over $5,000 in register sales
  • I made sure when closing time, money in all four registers worked was accounted for and taken to store manager as well as other departments within the store
  • Had zero lost time with Lost Prevention.
Expected in
Bachelor’s degree: Physical Therapy
Henry Ford College - Evergreen, Dearborn, MI
Expected in 2017
High School Diploma:
Old Redford Preparatory High School - ,

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Resume Overview

School Attended

  • Henry Ford College
  • Old Redford Preparatory High School

Job Titles Held:

  • RTS Process Assistant
  • FC/RTS Associate
  • RTS Debrief Shift assitant
  • Sales Associate


  • Bachelor’s degree
  • High School Diploma

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