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Rooms Control Resume Example

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ROOMS CONTROL
Professional Summary

Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.

Core Qualifications
  • Teamwork
  • Time Management
  • Microsoft Office
  • Data Entry
  • Telephone Etiquette
  • Sales
  • Cash Handling Experience
  • Customer Satisfaction
  • Opera
  • Organization Skills
  • HotSOS
  • Exceptional customer service
  • Reservations
  • Communicates effectively
  • Exceptional multi-tasker
  • Reliable
Experience
June 2015
to
September 2015
Nickelodeon Suites ResortOrlando, FLRooms Control
  • Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.
  • Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
  • Ensures that special reservations and accommodations are handled properly, with no errors.
  • Blocks group rooms, daily rooms and special request rooms.
  • Coordinates the status of out of order rooms with the Engineering Department.
  • Block early arrivals, special needs guests, & VIP's Orchestrate room moves, communicate & expedite guests waiting for rooms
  • Ensures that payment on all reservations is accurate.
  • Approach all encounters with guests and associates in a professional and personalized manner.
  • Performs other duties as assigned, requested or deemed necessary by management.
June 2014
to
September 2015
Nickelodeon Suites ResortOrlando, FLResort Services Agent
  • Provide the highest quality of service to the guest at all times.
  • Promptly and effectively deal with guest complaints and requests.
  • Check guests in and out efficiently and in a friendly manner.
  • Take reservation requests efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Ensure all credit cards, cash, and change funds are balanced throughout each shift.
February 2012
to
June 2015
Publix Super MarketsKissimmee, FLFront Service Clerk
  • Assisted the customers in finding their items.
  • Properly scanning and taking payment for their purchases.
  • Restocking the shelves and making sure that the store is presentable.
  • Offering customers assistance with taking their purchased items out to their vehicle.
June 2013
to
June 2014
Nickelodeon Suites ResortOrlando, FLRecreation
  • Handled payments and worked with kids in completing the craft.
  • Assisted in the arcade and our live studio during the busy season.
August 2012
to
May 2014
Xtreme GraphixxOrlando, FLDesigner/Assistant
  • Family Business.
  • Created invoices and collected payment for purchases.
  • Created banners, stickers, T-shirts and Decals with the use of Photoshop and many other programs.
Education
2014
College of Central FloridaOrlando, FLAssociate of Arts: General Studies

Valencia College

Languages
English (Native or bilingual proficiency) Spanish (Limited working proficiency)
Additional Information

Honors and Awards

  • Hall Of Fame Nickelodeon Suites Resort July 2015 The Resort Services Management team is very please to nominate Victoria Krueger for the Hall of Fame for June, 2015. Victoria has shown over the past several months that she is willing to place the team and the success of the resort and department above all else, and has shown great dedication and effort each day. Victoria had volunteered to work a few shifts each week on the third shift, helping cover for her fellow team members days off, and to ensure that the shift has ample coverage to assist our guests. She is always willing to stay later, or come in early when there's a need in the operation, and stays until the busy period has passed, and her assistance is no longer required, without hesitation or complaint. She is at her best when to challenges presented, works well when it is busier, and under pressure, or when we are receiving a large amount of phone calls or check ins at the same time. She is able to multitask, and ensure that all assigned tasks are completed, even delegating out tasks to her fellow team members, and works to ensure fellow departments are following up on guests calls as well. She is always willing to assist at the front desk when we have a line there, and then quickly shift back to communications to assist there once the line is clear. She is able to work in each area of the department, and does so with a smile and a great attitude. Victoria has shown the ability to learn and grow her skills each day, and has become a leader on any shift she works. Her dedication, hard work, team first attitude, along with her willingness and ability to handle upset guests or difficult situations are just a few reasons we are so pleased with Victoria's performance with us, and why we feel she is worthy of this honor."
Skills

Photoshop, Cash Handling, Cashiering, Customer Satisfaction, Customer Service, Data Entry, Microsoft Office, Organization Skills, Sales, Teamwork, Telephone etiquette, Telephone Skills, Time Management

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Resume Overview

Companies Worked For:

  • Nickelodeon Suites Resort
  • Publix Super Markets
  • Xtreme Graphixx

School Attended

  • College of Central Florida

Job Titles Held:

  • Rooms Control
  • Resort Services Agent
  • Front Service Clerk
  • Recreation
  • Designer/Assistant

Degrees

  • Associate of Arts : General Studies

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