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room service server resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

[Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Soft skill] and [Soft skill].

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Guest service
  • Thorough work ethic
  • Issue resolution
  • Organizational abilities
  • Prompt table clearance
  • Food safety understanding
  • Bussing expertise
  • Table setting arrangements
  • Menu memorization
  • Service prioritization
Experience
06/2017 to 03/2020
Room Service Server Concord Hospitality Washington, DC,
  • Washed trays, [Type] and [Type] items to sanitize.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Refilled service bins with napkins, straws and [Type] items to keep fully stocked.
  • Coordinated with kitchen staff to place orders for [Number] meals daily.
  • Reviewed food preparation to monitor cooking procedures and creation of special orders.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Arranged each place setting attractively using clean, chip-free plates and utensils.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Served food to over [Number] [Type] customers per [Timeframe].
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Partnered with team members to efficiently serve food and beverages.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms, using [Technique] to confirm that individuals received ordered meals.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Assessed quality of food and beverage products prior to delivery.
  • Practiced food safety and sanitation habits and followed compliance requirements.
  • Completed side work, including preparing silverware roll-ups, taking out trash and washing dishes.
  • Suggested food and beverage upsells to guests to maximize profits.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Followed up with guests regarding order quality to satisfaction.
  • Cleared and cleaned used trays to maintain brand standards.
  • Resolved guest concerns and issues quickly and effectively.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Set up trays and [Action] to situate food at [Location].
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
06/2017 to 03/2020
Server Assistant Concord Hospitality Westerville, OH,
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Greeted guests with friendliness and professionalism.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Offered product samples, answered questions and suggested products.
  • Earned reputation for good attendance and hard work.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Partnered with team members to efficiently serve food and beverages.
02/2006 to 02/2011
Housekeeping Attendant Clubcorp Club Operations, Inc. Skillman, NJ,
  • Delivered special request items such as cribs to guest rooms.
  • Informed supervisor when supplies were low.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Organized supplies for efficient use based on expected customer needs.
  • Maintained hotel locker rooms, lounges and back of house areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
  • Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures to remove dust, cobwebs and dirt.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
  • Reported guest issues, safety and maintenance concerns immediately to [Job title].
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Education and Training
Expected in 07/2003 to to
High School Diploma:
High School #53 - Mexico, Mexico
GPA:
Expected in to to
:
University Mexicana - Mexico, Mexico
GPA:

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Resume Overview

School Attended

  • High School #53
  • University Mexicana

Job Titles Held:

  • Room Service Server
  • Server Assistant
  • Housekeeping Attendant

Degrees

  • High School Diploma

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