Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
About myself

Dynamic restaurant professional with 7 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Hardworking with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.

Experienced food service professional with solid background in environments and willingness to take on any task to support team needs. Knowledgeable about safe food handling requirements and order taking. Successful at maximizing satisfaction with speedy assistance.

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

  • Menu memorization
  • Menu knowledge
  • Table setting arrangements
  • Dish preparation
  • High-volume dining
  • Food safety understanding
  • Safe food handling
  • Buffet setup and takedown
  • Prompt table clearance
  • Bussing expertise
  • Dining customer service
  • Liquor, wine and food service
  • Seating assignment preparation
  • Service prioritization
  • Dining crew workflow optimization
  • Conflict and dispute resolution
Room Service Attendant, 06/2017 to Current
Brookdale Senior LivingRiverside, CA,
  • Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites while ensuring quality service.
  • Welcomed guests, provided answers to questions, and anticipated guests’ service needs.
  • Delivered packages that arrived for guests and handled guests dry cleaning orders.
  • Delivered extra linens, paper products, and toiletries to guests.
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Greeted all customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Server Hostess, 01/2014 to 05/2017
Valley Presbyterian HospitalVan Nuys, CA,
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Placed reservations through phone and email into micro.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads and appetizers to back up kitchen staff.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, and desserts to guide patrons toward more profitable items.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Pharmacy Technician, 04/2011 to 01/2014
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Verified and filled over 100 prescriptions per day in busy time
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Restocked shelves and prepared expired drugs for return.
  • Processed prescriptions and checked them against known patient allergies to ensure prompt and efficient care.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Answered patient questions regarding medication.
  • Received, reviewed, dispensed, and labeled over 100 prescriptions daily with expert accuracy.
Education and Training
GED: , Expected in 05/2013
National University Collage - Rio Grande,PR,

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Resume Overview

School Attended

  • National University Collage

Job Titles Held:

  • Room Service Attendant
  • Server Hostess
  • Pharmacy Technician


  • GED

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