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Room Inspector, Housekeeping Lead Resume Example

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ROOM INSPECTOR, HOUSEKEEPING LEAD
Career Overview
Experienced hospitality professional with strong organizational and support skills
Qualifications
  • Client relationship management
  • Team management
  • Strong communication skills
  • Performance optimization
  • Scheduling
  • Operational planning
  • Inventory management
  • Invoice and Payroll 
Technical Skills
SkillsExperienceTotal YearsLast Used
Opera PMSIntermediate3.6
DelphiIntermediate2.5
PeopleSoftBeginner1
Microsoft: Word, Excel, Outlook, PowerPointIntermediate10+
Accomplishments
Inventory Control - Housekeeping
  • Created new linen distribution procedure that drastically increased efficiency and decreased shortages

Leadership - Housekeeping

    • Serve as department head when Housekeeping Director is out-of-office and manage a team of 30

    Process Improvement - Meetings and Special Events

    • Improved turnover process that lead to an increase in overall department organization and efficiency

    Awarded 2016, Quarter 4, 5-Star Employee at The Ritz-Carlton Bal Harbour, Miami

    Work Experience
    Room Inspector, Housekeeping Lead, 11/2016 to CurrentThe Ritz-Carlton Bal Harbour, Miami － Bal Harbour, FL
    • Assist Director in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model
    • Create and review housekeeping boards daily to ensure workload fairness and timeliness of flipping rooms
    • Manage daily operations to ensure all rooms are cleaned and inspected by 4:00PM
    • Inspect cleaned guest rooms and provide feedback to Room Attendant if necessary for areas of improvement and/or praise
    • Respond promptly to all requests and concerns from guests and other departments
    • Manage all aspects of inventory - ordering, stocking, payment and recording
    • Create, post and approve schedule for team of 30 employees and oversee payroll
    Sales and Meetings and Special Events Coordinator, 11/2015 to 11/2016The Ritz-Carlton Bal Harbour, Miami － Bal Harbour, FL
    • Managed all in-house meetings and served as the main liaison between Sales/MSE and Hotel
    • Maintained banquet event order (BEO) Bible to ensure accuracy of information and efficiency of communication between departments
    • Facilitated BEO and Resume meetings when managers were not present
    • Prepared and maintained department's checkbook, paid all invoices and secured booking deposits
    • Conducted site tours for walk-in guests who were interested in booking an event at the hotel - 3 contracts were signed
    • Developed srtong relationships with vendors to ensure security, loyalty and committment
    • Answered and qualified all incoming calls for group and catering inquiries
    • Assisted the sales and meetings and special events departments in all areas - Please see below for additional duties.
    Administrative Assistant, Group Sales, 03/2015 to 11/2015The Ritz-Carlton, New Orleans － New Orleans, LA
    • Prepared and reviewed group sales contracts, addendum and proposals accurately, completely and with appropriate verbiage
    • Answered and qualified incoming calls while using clear and professional language and appropriate phone etiquette
    • Developed and maintained positive workingrelationships with clients and fellow employees to reach common goals and maximize revenue
    • Assisted with providing accurate, complete and effective turnover to Event Management in a timely fashion for proper service delivery
    Meetings and Special Events Coordinator, 07/2014 to 03/2015The Ritz-Carlton, New Orleans － New Orleans, LA
    • Maintained banquet event order (BEO) distribution to ensure all relevant departments have the same information
    • Managed small meetings from start to finish
    • Prepared billing in PeopleSoft for all events as well as rewarding event points through MGS's Group Posting Tool
    • Assisted managers with various tasks: booking transportation, print/create menu and amenity cards, create welcome letters, create item specific invoices, prepare shipping materials, etc.
    Front Desk Agent, 08/2013 to 07/2014The Ritz-Carlton, New Orleans － New Orleans, LA
    • Greeted and registered guests, issued room keys and  and informed guests of outlets on property at check-in
    • Processed check-outs, which occasionally includes resolving disputes, offering guest rebates, and rerouting charges
    • Answered, recorded, and processed all incoming calls to the call center, which includes calls from reservations, in-house guests, past guests, future guests, and potential guests
    • Ran and processed daily reports with highly sensitive and confidential information with accuracy, such as cash and credit reports, incident reports, reservation requests, and credit card authorization forms
    • Processed guest payments and setup routing and fixed charges when necessary to ensure proper billing
    • Participated in up-selling rooms, resulting in increased profitability of at least $15,000
    Logistics and Office Coordinator, 06/2011 to 08/2013CCHJ International, Inc － Houston, TX
    • Successfully managed transportation of 50+ vehicles (worth $3.75+ million) every month, from point-of-origin to point-of-destination, and ensured all vehicles were received in a timely and cost efficient manner, good condition, and all parts accounted for
    • Handled all vehicle title reassignments, which included collecting titles from buyers, drafting individualized sales contracts, and submitting proper documents that varies from state to state
    • Managed complete renovation of new office, a few week process that included working closely with general contractors, architects, electricians, cleaners, and building management
    Education and Training
    Bachelor of Science:Advertising,2009The University of Texas at Austin － Austin, TX, USA
    Skills
    billing, call center, contracts, credit, clients, delivery, Delphi, drafting, Event Management, special events, fashion, forms, letters, materials, meetings, Excel, office, Outlook, Microsoft Word, PeopleSoft, proposals, quality, renovation, sales, shipping, transportation
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    Resume Overview

    Companies Worked For:

    • The Ritz-Carlton Bal Harbour, Miami
    • The Ritz-Carlton, New Orleans
    • CCHJ International, Inc

    School Attended

    • The University of Texas at Austin

    Job Titles Held:

    • Room Inspector, Housekeeping Lead
    • Sales and Meetings and Special Events Coordinator
    • Administrative Assistant, Group Sales
    • Meetings and Special Events Coordinator
    • Front Desk Agent
    • Logistics and Office Coordinator

    Degrees

    • Bachelor of Science : Advertising , 2009

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