Room Inspector, Housekeeping Lead Resume Example The Ritz Carlton Bal Harbour, Miami

ROOM INSPECTOR, HOUSEKEEPING LEAD

Career Overview

Experienced hospitality professional with strong organizational and support skills

Qualifications

Client relationship management
Team management
Strong communication skills
Performance optimization

Scheduling
Operational planning
Inventory management
Invoice and Payroll

Technical Skills

Skills	Experience	Total Years
Opera PMS	Intermediate	3.6
Delphi	Intermediate	2.5
PeopleSoft	Beginner	1
Microsoft: Word, Excel, Outlook, PowerPoint	Intermediate	10+

Accomplishments

Inventory Control - Housekeeping

Created new linen distribution procedure that drastically increased efficiency and decreased shortages

Leadership - Housekeeping

Serve as department head when Housekeeping Director is out-of-office and manage a team of 30

Process Improvement - Meetings and Special Events

Improved turnover process that lead to an increase in overall department organization and efficiency

Awarded 2016, Quarter 4, 5-Star Employee at The Ritz-Carlton Bal Harbour, Miami

Work Experience

Room Inspector, Housekeeping Lead, 11/2016 to CurrentThe Ritz-Carlton Bal Harbour, Miami － Bal Harbour, FL

Assist Director in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model
Create and review housekeeping boards daily to ensure workload fairness and timeliness of flipping rooms
Manage daily operations to ensure all rooms are cleaned and inspected by 4:00PM
Inspect cleaned guest rooms and provide feedback to Room Attendant if necessary for areas of improvement and/or praise
Respond promptly to all requests and concerns from guests and other departments
Manage all aspects of inventory - ordering, stocking, payment and recording
Create, post and approve schedule for team of 30 employees and oversee payroll

Sales and Meetings and Special Events Coordinator, 11/2015 to 11/2016The Ritz-Carlton Bal Harbour, Miami － Bal Harbour, FL

Managed all in-house meetings and served as the main liaison between Sales/MSE and Hotel
Maintained banquet event order (BEO) Bible to ensure accuracy of information and efficiency of communication between departments
Facilitated BEO and Resume meetings when managers were not present
Prepared and maintained department's checkbook, paid all invoices and secured booking deposits
Conducted site tours for walk-in guests who were interested in booking an event at the hotel - 3 contracts were signed
Developed srtong relationships with vendors to ensure security, loyalty and committment
Answered and qualified all incoming calls for group and catering inquiries
Assisted the sales and meetings and special events departments in all areas - Please see below for additional duties.

Administrative Assistant, Group Sales, 03/2015 to 11/2015The Ritz-Carlton, New Orleans － New Orleans, LA

Prepared and reviewed group sales contracts, addendum and proposals accurately, completely and with appropriate verbiage
Answered and qualified incoming calls while using clear and professional language and appropriate phone etiquette
Developed and maintained positive working relationships with clients and fellow employees to reach common goals and maximize revenue
Assisted with providing accurate, complete and effective turnover to Event Management in a timely fashion for proper service delivery

Meetings and Special Events Coordinator, 07/2014 to 03/2015The Ritz-Carlton, New Orleans － New Orleans, LA

Maintained banquet event order (BEO) distribution to ensure all relevant departments have the same information
Managed small meetings from start to finish
Prepared billing in PeopleSoft for all events as well as rewarding event points through MGS's Group Posting Tool
Assisted managers with various tasks: booking transportation, print/create menu and amenity cards, create welcome letters, create item specific invoices, prepare shipping materials, etc.

Front Desk Agent, 08/2013 to 07/2014The Ritz-Carlton, New Orleans － New Orleans, LA

Greeted and registered guests, issued room keys and and informed guests of outlets on property at check-in
Processed check-outs, which occasionally includes resolving disputes, offering guest rebates, and rerouting charges
Answered, recorded, and processed all incoming calls to the call center, which includes calls from reservations, in-house guests, past guests, future guests, and potential guests
Ran and processed daily reports with highly sensitive and confidential information with accuracy, such as cash and credit reports, incident reports, reservation requests, and credit card authorization forms
Processed guest payments and setup routing and fixed charges when necessary to ensure proper billing
Participated in up-selling rooms, resulting in increased profitability of at least $15,000

Logistics and Office Coordinator, 06/2011 to 08/2013CCHJ International, Inc － Houston, TX

Successfully managed transportation of 50+ vehicles (worth $3.75+ million) every month, from point-of-origin to point-of-destination, and ensured all vehicles were received in a timely and cost efficient manner, good condition, and all parts accounted for
Handled all vehicle title reassignments, which included collecting titles from buyers, drafting individualized sales contracts, and submitting proper documents that varies from state to state
Managed complete renovation of new office, a few week process that included working closely with general contractors, architects, electricians, cleaners, and building management

Education and Training

Bachelor of Science:Advertising,2009The University of Texas at Austin － Austin, TX, USA

Skills

billing, call center, contracts, credit, clients, delivery, Delphi, drafting, Event Management, special events, fashion, forms, letters, materials, meetings, Excel, office, Outlook, Microsoft Word, PeopleSoft, proposals, quality, renovation, sales, shipping, transportation

Resume Overview

Companies Worked For:

The Ritz-Carlton Bal Harbour, Miami
The Ritz-Carlton, New Orleans
CCHJ International, Inc

School Attended

The University of Texas at Austin

Job Titles Held:

Room Inspector, Housekeeping Lead
Sales and Meetings and Special Events Coordinator
Administrative Assistant, Group Sales
Meetings and Special Events Coordinator
Front Desk Agent
Logistics and Office Coordinator

Degrees

Bachelor of Science : Advertising , 2009

Room Inspector, Housekeeping Lead Resume Example

Resume Score: 90%

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