Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Well-qualified, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences.

Strategically driving full sales life cycles, overseeing efforts of teams across high-traffic retail environments. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Energetic Housekeeping Room Attendant with 10 years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills.

Service-oriented Housekeeping Room Attendant known for ability to manage multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.

  • Cleaning supplies
  • Inventory and supply
  • Maintenance reports
  • Lost and found procedures
  • Linens and toiletries
  • Issue resolution
  • Detail oriented
  • Hospitality industry
  • Reporting and documentation
  • Housekeeping
  • Confidentiality
  • Guest relations
  • Documentation
  • Corporate compliance
  • Team oversight
  • Courteous
  • Company policy adherence
  • Cleaning/sanitation processes
  • Infant AED and CPR
  • Resort experience
  • Talented leader
  • Meetings and presentations
  • Public speaking
  • Computer knowledge
  • Guest experiences
  • Leadership
  • Food and beverage services
  • Hospitality background
  • Sale expertise
  • Guest satisfaction specialist
  • Decision-making
  • Reservations management
  • Food and beverage preparation
  • Employee interaction
  • Five-star hotel experience
  • Outstanding communication skills
  • Service-oriented
  • Telephone etiquette
  • Hospitality service expertise
  • Efficient
  • Cleaning oversight
  • Policy and procedure adherence
  • [Software program] knowledge
  • Quality assurance
  • Front desk experience
  • Administrative tasks
  • Guest accommodations
Work History
06/2012 to 08/2014
Room Attendant/Front Desk Receptionist Smart Pawn & Jewelry Charlotte, NC,
  • Ensured each guest room was locked after housekeeping services were performed and maintained complete security of such rooms at all times.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
  • Replenished guest room supplies, including water glasses, toiletries, and paper products.
  • Used specified cleaning products in each guest room per company guidelines.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Kept building entryway glass clean and polished for professional presentation.
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Trained new [Job title]s on all departmental procedures and provided assistance in finding necessary [Type] items and cleaning supplies.
  • Quickly responded to requests from patrons for linens and [Type] items, which boosted satisfaction rates by [Number]% on company scorecards.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
08/2011 to 08/2013
Sales and Customer Service First Hospitality Group Inc Mishawaka, IN,
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Boosted sales by conferring with customers to evaluate [Product or Service] requirements and recommend best-fit company offerings.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote [Product or Service] and capitalize on up-sell opportunities.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
02/2010 to 08/2010
Housekeeping/Room Attendant Hampton Inn City, STATE,
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Expected in
Associate of Arts: Psychology
Eastern Oklahoma State College - Wilburton, OK
Expected in
Associate of Arts: Psychology
Northeastern Oklahoma A&M College - Miami, OK
Expected in
Associate of Arts: Psychology
Crowder College - Neosho, MO
Expected in
Associate of Arts: Psycholgy
Northwest Arkansas Community College - Bentonville Arkansas,
Expected in
Bachelor of Science: Psychology
American Public University System - Charles Town, WV
  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceeded monthly quota.
  • Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
  • Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
  • Learned extensively about all the amenities, including spa, pool, and restaurants at the hotel, so that questions from guests were answered promptly and with the correct information.
  • Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.

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Resume Overview

School Attended

  • Eastern Oklahoma State College
  • Northeastern Oklahoma A&M College
  • Crowder College
  • Northwest Arkansas Community College
  • American Public University System

Job Titles Held:

  • Room Attendant/Front Desk Receptionist
  • Sales and Customer Service
  • Housekeeping/Room Attendant


  • Associate of Arts
  • Associate of Arts
  • Associate of Arts
  • Associate of Arts
  • Bachelor of Science

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