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Ring Solutions Advisor /Talent Ambassador/Spirit L Resume Example

Resume Score: 80%

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RING SOLUTIONS ADVISOR /TALENT AMBASSADOR/SPIRIT L
Summary

My goal is to obtain a position with a company as a Customer Service Supervisor to utilize my interpersonal communication and customer service skills, as well as leadership experience. My background is in training and management/leadership. I have worked closely with my superiors in evaluating new employees and assisting with on the job training. I possess strong communication skills, patience, creativity, assertiveness, and leadership.
I am an energetic and results-driven customer service professional with more than a decade of experience and a track record of working remarkably well with minimum supervision. With over 22 years in customer service, training, management, and call center experience, I am proficient in conversing with customers by telephone or in person to provide information about products or services.

Skills
  • Works with the development team to identify and solve trends.
  • Works closely with the supervisors on developing level one agents to improve customer experience.
  • Providing solutions
  • Technical solutions development
Experience
Ring Solutions Advisor /Talent Ambassador/Spirit L
Malvern, PA
Ring/Amazon /Sep 2015 to Current

I am responsible for technical support service for employees that need additional help troubleshooting.
• Providing resolutions for agents while either on a call or chat with a customer.
• Taking over calls for agents who have exhausted all troubleshooting in order to assist the customer further.
• Resolving the full scope of customer issues with technical inquiries and using a trouble ticket system for tracking customer interactions and problem resolution.

• I evaluate customer's concerns and resolve problems to ensure customer satisfaction.
• I also follow up with customers to ensure first call resolution and achieve and deliver 100% customer satisfaction.
• I previously worked on a special team project setting up appointments for Amazon Smart Home Services to set up Ring Alarm.
• I was nominated to become a Ring Spirit Leader by my collogues. We work together to come up with programs and fun things to do to boost the morale in the office.
• I am a talent ambassador for Ring where we attend “mixers” and meet the new hires before they start orientation. We explain the job expectations, and answer any questions they may have prior to starting.

I also created a troubleshooting document that is used throughout the call center to assist level one agents on basic troubleshooting.

Customer Service/Tech Support
Decatur, AL
Comcast/Apr 2020 to Sep 2020

I was an independent contractor for Comcast. I provided customer service and solved technical problems related to cable tv.
• I provided solutions quickly over the phone with consistent one-call resolutions.
• Worked with other departments to provide effective troubleshooting

Rural Carrier Associate
Athens, AL
USPS/Dec 2016 to Apr 2017

I was a rural carrier for the United States Postal Service.
• Customer service to customers on my route with the sale of stamps and other postal goods
• Used time management to case mail and prepare for my route
• Picked up packages from neighbors that needed to be shipped out as well as delivered packages
• Delivered packages for Amazon on Sundays
• Assisted city carriers with delivering packages for them or covered their routes if needed.

  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Followed strict package safety standards to protect customers and team members.
  • Routed all classes of mail in sequence of delivery along established route.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Molding Operator/Training Coach
Huntsville, AL
Kohler/Feb 2015 to Sep 2016

I was a molding operator at a plant that specializes in producing bath and shower parts.

  • I operate the press as well as package the finished product.
  • I work with 1-2 people depending on the type of part we are producing for that particular press.
  • I also trained new employees on how to operate the equipment and pack the finished product.
  • Trimmed and shaped molds to given specifications using a blade or operated the machine.
  • Weighed mixes accurately to decrease waste by minimizing excess and removed material.
  • Closely observed automatic molding machines to quickly correct malfunctions or material jams to prevent expensive breaks.
  • Designed quality assurance methods and detailed inspections for all completed products.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
Education and Training
Some College (No Degree): Human Resources ManagementStrayer UniversitySpringfield, PA
Leadership TrainingOnline Training Stowe, PA
High School DiplomaAcademy Park High SchoolJun 2000Sharon Hill, PA
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ring/Amazon
  • Comcast
  • USPS
  • Kohler

School Attended

  • Strayer University
  • Online Training
  • Academy Park High School

Job Titles Held:

  • Ring Solutions Advisor /Talent Ambassador/Spirit L
  • Customer Service/Tech Support
  • Rural Carrier Associate
  • Molding Operator/Training Coach

Degrees

  • Some College (No Degree) : Human Resources Management
    Leadership Training
    High School Diploma

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