Experienced and tech-savvy client service professional versed in all operational and financial aspects of the logistics industry. Strong foundations in program creation and management, dry freight forwarding, product & personal OS&D claims, self-storage, and refrigerated LTL shipping/ brokering. Motivated to maintain the satisfaction of all parties of service and dedicated to aid company success. Key contributions: energetic attitude, keen attention to detail, self-sufficiency, strong communication and the ability to work positively with a team. Hands-on with any project or problem that may arise and the willingness and ability to continue to learn.
Collections and Liens: Co-created and co-managed the Collections and Liens process for past due customers and unpaid rent. Developed procedures and edited to produce the best results. Followed legal procedures to provide correspondence to delinquent customers throughout process, placed items up for auction, handled the sale of items and processed payments/deposit refunds of auction winners. Updated customer accounts accordingly and provided required information to fulfillment team to ensure smooth transaction for auction winner at partner warehouse. Tracked returned certified letters and other correspondence for auditing/legal purposes. Billing: Assisted the finance department with processing payments, refunds, account creation and edits, invoicing and past due customers.
Lead Claims Specialist (1st promotion): Solely handled all claims for 2 years.
LTL Freight Division, Lead Billing Specialist (2nd Promotion, dual promotion):
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