Rf Ltl Specialist Freight Broker resume example

• Developed detailed & fluid claim processing system to efficiently track, assess and resolve all loss/damage instances in-house. Resolution methods were open to review, edited frequently for best results.
• Worked with finance to implement a coverage policy to provide valuation options to customers directly.
• Reduced and controlled risk by handling claim submissions directly rather than delegating to 3rd party sources, preventing delays.
• Recognized each unique situation and personally provided support, answers and resolutions.
• Conducted research, scheduled repairs based on coverage details & budget, provided official documentation to clients and used multiple platforms to resolve each claim.
• Worked closely with sales, operations, accounting & support team to provide excellent customer service.
• Developed relationships with partner agents to locate lost belongings, discuss damages and receive prompt answers on requests.
• Tracked all partner agent mishandling and submitted claims for reimbursement, preventing unnecessary loss of monies.
• Logged, tracked & filed over 400 submissions for loss and damage.

Additional Responsibilities:
Collections and Liens: Co-created and co-managed the Collections and Liens process for past due customers and unpaid rent. Developed procedures and edited to produce the best results. Followed legal procedures to provide correspondence to delinquent customers throughout process, placed items up for auction, handled the sale of items and processed payments/deposit refunds of auction winners. Updated customer accounts accordingly and provided required information to fulfillment team to ensure smooth transaction for auction winner at partner warehouse. Tracked returned certified letters and other correspondence for auditing/legal purposes. Billing: Assisted the finance department with processing payments, refunds, account creation and edits, invoicing and past due customers.

Clerical Administration:

• Wrote professional business correspondence and scanned/filed forms, reports, date and receipts.
• Operated office equipment such as copiers and fax machines.
• Answered a high volume of incoming calls.
• Sent emails, created and mailed invoices, certified letters and official documents.
• Worked closely with A/P & A/R, completed collection calls & follow ups.
• Forwarded client-related quality and service issues to the appropriate manager for resolution.
• Quickly completed heavy data entry requests.

Lead Claims Specialist (1st promotion): Solely handled all claims for 2 years.

• Acted as a liaison between operations, carriers and customers.
• Assisted customers with issues regarding damaged or lost products.
• Worked with a 3rd party insurance company for clients with additional coverage on their product.
• Worked closely with the finance department and owner to approve and delegate payments inside strict time frames.

LTL Freight Division, Lead Billing Specialist (2nd Promotion, dual promotion):

• Reviewed new customer orders and requests, transferred info to the company's centralized database.
• Created shipments, assigned carriers, dispatched & monitored to guarantee on-time delivery.
• Created & managed 4-12 shipment manifests (holding up tp 35 different shipments), multiple times per week.
• Populated invoices on completed shipments & submitted to accounting.
• Produced bills of lading and updated shipment status information.
• Resolved problems for customers, warehouses and carriers.
• Coordinated returns between origin and interim transportation departments.
• Coordinated cross-country delivery w. partner warehouse out of New Jersey.