retail banker ii resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Talented Interpreter with advanced conversational abilities in Arabic and English. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Skills
Financial Services
Handling responsibilities and duties in a high level of proficiency.
Solid technical Knowledge in counseling and assessment.
High level of creativity in solving problems.
Able to be productive as individual as well as a team member
Self motivated
Ability to Reviewing and analyzing data
Flexible work attitude: the ability to travel to challenging environments and work under difficult circumstances.
MS Office proficient
International finance knowledge
Strong sense of banking ethics
Risk management evaluation background
Exceptional customer service
Excellent communication skills
Team management
Reliable and trustworthy
Languages English and Arabic
Cash dispenser operation
Qualified in commercial servicing
Childcare and Autism Experience (10+ years)
Experience
12/2019 to 12/2020Retail Banker IILakeland Financial Corporation | Pierceton, IN,
Responsible for the growth of consumer and business customer relationships, while delivering Good Experience to every customer, every day, every time.
Identified and resolved complex client service issues to deliver exceptional customer service.
Completed documentation for new accounts in alignment with bank policies and procedures.
Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Conducted outside calls, telemarketing and in-branch sales to increase revenue.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Balanced daily cash deposits and vault inventory with zero error rate.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Verified amounts and integrity of every check or funds transfer.
Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
01/2019 to 10/2019Store managerStaples | Batesville, SC,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Prioritized sanitation, safety and health standards in work areas to meet requirements.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Assessed, optimized and elevated operations to target current and expected demands.
04/2017 to 03/2018Customer Service officerEnvironmental & Occupational | Oklahoma City, OK,
Answered phone with positive attitude and asked questions to better understand customer needs.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Assessed customer account information to determine current issues and potential solutions.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Scheduled service appointment to resolve complex, site-specific issues.
Processed customer account changes with proprietary software.
Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
Exceeded personal sales goals for total revenues and new accounts.
Updated account information after customer calls and noted client concerns and issues.
10/2014 to 04/2017tellerBrink's Incorporated | Shreveport, LA,
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Trained employees on cash drawer operation.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Opened new customer accounts, including checking, savings and lines of credit.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Kept teller window areas clean, organized and fully stocked.
Balanced bank's vault of daily cash for withdrawals and deposits.
Completed monthly audits and managed overdraft reports.
Processed sales transactions to prevent long customer wait times.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Education and Training
Expected in 07/2014 to to Bachelor's | Finance and BankingHashemite University, , ZarqaGPA: Status -
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