retail banker ii resume example with 20+ years of experience
Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.
Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assists customers in setting up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Cash Handling, Cash Counting, Computer Skills, Opening and Closing Accounts, Filing of Customers Disputes, Greeting Customers in a Timely Manner,
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- Completed documentation for new accounts in alignment with bank policies and procedures.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Served approximately 40-50 customers each shift, remaining composed and professional even in high-stress situations.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed 40 cash withdrawals per day accurately and efficiently.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Verified amounts and integrity of every check or funds transfer.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Created and implemented store displays, promoting sales and growth.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Planned and prepared workflow schedules, delegating tasks for 15-20-member team.
- Trained team of 15-20 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted manager in evaluating employee performance and cultivating improvement initiatives.
- Delegated daily tasks to team members to optimize group productivity.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Oversaw team development according to industry service standards to further customer loyalty.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
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Resume Overview
School Attended
- Tri Valley High School
Job Titles Held:
- Retail Banker II
- Sales Representative
- Assistant Manager
Degrees
- High School Diploma
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