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Retail Banker II Resume Example

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RETAIL BANKER II
Professional Summary

Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Over 2 years of progressive experience in retail banking.

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Smart professional with proficiencies in promoting customer engagement with positive attitude and winning smile. Career background as a Retail Banker with busy banks and financial institutions. Consistently honest with commitment to excellence.

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Experienced Customer Service Rep, bringing extensive financial and customer service skills set to fast-paced bank. Offers professional attitude and skills and known for having "customer first" mentality.

Enthusiastic Teacher, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of devolopmental delays and training in Education. Motivated to learn, grow and excel in contact with people. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • MS Office
  • Relationship development
  • Supervision
  • Team management
  • Consumer banking specialist
  • Loans
  • Relationship building and management
  • Compliance, banking laws and regulations
Work History
Retail Banker II, 07/2018 to 04/2020
Company Name – City, State
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Monitored customer behaviors and upheld strict protocols to prevent theft ofassets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Customer Service Representative, 07/2017 to 07/2018
Company Name – City, State
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
Teacher , 05/2008 to 01/2018
Company Name – City, State
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Collaborated with team of faculty to develop after-school tutorial program for students in need of extra help.
  • Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Attended and facilitated IEP meetings for students and families.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Education
Diploma : Basic , 06/2004
Lakeland High School - City, State
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Resume Overview

School Attended

  • Lakeland High School

Job Titles Held:

  • Retail Banker II
  • Customer Service Representative
  • Teacher

Degrees

  • Diploma : Basic , 06/2004

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