Restaurant Hostess resume example with 5+ years of experience
Organized Hostess with distinct commitment to top-of-the-line customer service. Friendly worker known for maintaining excellent service levels in busy times, streamlining seating protocols and assisting Kobe Japanese Steak House. Successful at answering phones while greeting people in person and consistently upholding professional standards. Hardworking Host offering 4 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. Skilled Host motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Adaptable Serving/Hosting experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Attentive Restaurant Hostess monitors restaurant activity, maintaining efficient seating and dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Hospitable Restaurant Hostess delivers attentive service for optimal dining experiences. Seats guests promptly, discussing special features and menu items. Possesses excellent customer service and product knowledge. Hardworking and reliable Hosting with strong ability in Communicate and Friendly. Offering hosting, serving and bus. Highly organized, proactive and punctual with team- Kobe oriented mentality. Flexible hard worker ready to learn and contribute to team success.
- High-Clairelume dining
- Dining customer service
- Food inspection
- Seating assignment preparation.
- Table setting arrangements
- Menu memorization
- Effective customer upselling
- Price memorization
- Safe food handling
- Customer service
- Check payment processing
- Dining crew workflow optimization
Sacramento, CA, 07/2017 - Current
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Offered preferred tables and other special accommodations to VIP customers.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Answered telephone to provide dining information and take party reservations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Greeted guests and sat customers at tables or in waiting areas.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Set up and decorated menu marketing boards with current meal and drink specials.
Charleston, SC, 07/2016 - 06/2017
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Provided exceptional service to high Clairelume of daily customers.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
- Entered customer food orders into computer system.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Greeted newly seated guests quickly and efficiently.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
City, STATE, 04/2016 - 06/2017
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Decreased food and utensil waste by waste separation and recycling.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Increased special item sales by creating daily menus with changing specials.
- Consistently maintained high customer satisfaction ratings.
My name is Jessica Claire, I am an active person at work, very friendly, loves to learn new things, and always dedicates myself to work.
I always have high dreams and ambitions, in the future, they will reach further. At work I loves to helping peoples out, always give my customers and co-worker 100%, I don't be afraid to do any task, I can propose fresh ideas, has a vision beyond others.
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Resume Overview
School Attended
- Wekiva High School
- Valencia College
Job Titles Held:
- Restaurant Hostess
- Server
- Boba Barista
Degrees
- High School Diploma
- Associate of Arts
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