Restaurant Hostess resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Calm and level-headed in all types of situations. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Cheerful and always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations.
Skills
Guest seating arrangements
Guest relations management
Front-of-house display creation
Reservation coordination
To-go order preparation
High-volume dining
Menu presentation
Dining area cleanliness
Table setting
Communication skills
Food running
Bill computation
Work History
03/2019 to Current
Restaurant HostessOmni Hotels – Oklahoma City, OK,
Greeted and spoke to every customer in a timely manner.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Planned and executed 16+-guest parties by organizing menus, spaces and special requests.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Recorded available tables after seating using a notebook, floorplan, and pen.
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cleaned the hostess station and wiped down all the menus at the end of every shift.
Managed a wait up to an hour and a half while working on my own.
Bussing and resetting tables in a timely manner.
03/2019 to Current
Restaurant ServerAlterra Mountain Co – Steamboat Springs, CO,
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Checked identification to enforce age requirement for alcoholic beverages.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Managed food resources, memorized orders and wrote patron's food orders on slips.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Restocked salad bar dinner service.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Decreased customer wait times by efficiently carrying three to four plates at one time without spilling or dropping food.
Completed all my opening side work in a timely manner before opening the doors.
Made sure all of my closing side work was completed in the correct manner.
06/2016 to 07/2017
Restaurant HostessOmni Hotels – Atlanta, GA,
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
Planned and executed 20+ guest parties by organizing menus, spaces and special requests.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Promoted business loyalty by fostering positive customer relationships.
Informed servers of newly seated parties for speedy service.
Monitored seating area and checked restrooms every 40 minutes to keep spotless.
Answered customer questions about hours, seating and menu information.
Managed a wait of up to two and a half hours while using an app on an iPad.
Made sure all of my opening and ending side work was done with cleanliness and in the correct manner.
Took and completed to-go's over the phone and in person.
Education
Expected in 06/2016
High School Diploma: South Broward High School - Hollywood, FL GPA:
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