LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diligent and skilled in managing external, internal and client-related correspondence. Experienced with office equipment and spreadsheet tracking. Organized collaborator commended for strictly following office policies and procedures to support operational success. Hardworking and reliable with strong ability in office type work also, hands on training . Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Event coordination
  • Scheduling
  • Meeting planning
  • Spreadsheet creation
  • Articulate and well-spoken
  • Professional and mature
  • Mail management
  • Appointment setting
  • Proper phone etiquette
  • Excel spreadsheets
  • Strong problem solver
  • Business correspondence
  • Database management
  • Executive presentation development
  • Social media knowledge
  • Technologically savvy
Education and Training
Naylor High School Naylor, MO Expected in 05/2006 High School Diploma : - GPA :
  • Major in Grammar
  • 3.6 GPA
  • Completed coursework in Grammar, Mathematics and Biology
  • Ranked in Top 85% of class
  • Beta Club FFA FBLA Member
Black River Technical College Pocahontas, AR Expected in Associate of Arts : Nursing - GPA :
  • Major in Nursing
  • 3.8 GPA
  • Honor Roll Fall Semester 2007
  • Completed coursework in College English I, College Algebra I and College Microsoft Business Powerpoint and Excel
  • Dean's List Honoree Spring Semester 2008
  • Ranked in Top 90% of class
  • Minor in Business Management
  • Completed professional development in Dietary
Experience
Omni Hotels - Restaurant Hostess
New Haven, CT, 11/2021 - 01/2022

Greeted guests and sat customers at tables or in waiting areas.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Answered telephone to provide dining information and take reservations.

Accommodated guests with children and special needs to promote comfortable dining experience.

Managed guest expectations by relaying information regarding hours, wait times and specials.

Stayed attentive to server availability and table turnover to quickly seat guests.

Communicated with servers about new tables, changes in food availability and customer comments.

Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Greeted customers, answered questions and recommended specials to increase profits.

Monitored dining area to assess server capacity and estimate wait times.

Greeted guests and gathered information to seat groups or place on waitlist.

Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Performed regular restroom checks to restock supplies and handle minor cleaning.

Built positive relationships with other front-of-house and kitchen staff.

Tracked seated guests and available seating using computer-based and mobile reservation software.

Utilized POS system to total meal costs and add taxes for final bill calculation.

Oakwood Worldwide - Housekeeper
Washington, DC, 09/2013 - 10/2021
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Used cleaning chemicals following proper guidelines.
  • Performed linen washing, dishwashing, vacuuming, dusting and mopping.
  • Followed safety procedures when handling materials and discarding waste.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Coordinated deliveries of extra room furniture, bedding, linens and towels to meet guest needs.
  • Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
Laz Parking - Cashier
Nashville, TN, 03/2010 - 07/2013
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Used suggestive selling techniques to promote add-on sales.
  • Reported pricing discrepancies to supervisor.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Recommended complementary and discounted items to customers to increase sales.
Childrens Dreams Non-Profit Organization - Executive Secretary to the Vice President
City, STATE, 03/2008 - 02/2010
  • Managed director's calendar and prepared meeting agenda and materials.
  • Prepared and updated office records and accounts according to client and executive needs.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Facilitated internal communication by distributing information and scheduling presentations.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders.
  • Restocked office and break room supplies and made appropriate equipment orders.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Collected and analyzed information to produce concise reports.
  • Streamlined accounting and technical services for clients to promote satisfaction and increase positive user experiences.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Delivered optimal administrative, customer service and case management support.
  • Liaised between Children's Dreams Non- Profit and clients regarding client accounts and new business.
  • Managed master Google calendar for 11 personnel.
  • Oversaw special event calendars for Children's Dreams Non-Profit group, factoring in availability and expected operational demands to keep workloads in balance.
  • Represented Executive Vice President to executive clients, VIPs, investors and board members.

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Resume Overview

School Attended

  • Naylor High School
  • Black River Technical College

Job Titles Held:

  • Restaurant Hostess
  • Housekeeper
  • Cashier
  • Executive Secretary to the Vice President

Degrees

  • High School Diploma
  • Associate of Arts

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