LiveCareer-Resume

restaurant hostess resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Education
GED: , Expected in 06/2018 to University of Gloucestershire - Vietnam,
GPA:
Undergraduate: Stra Communication, Expected in 06/2023 to University of Utah - Salt Lake City, UT
GPA:
Professional Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Reliable employee seeking manager position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Accomplishments
  • Collaborated with team of 30 in the development of Juvva Vietnam, Volunteer trips.
  • Achieved 22 through effectively helping with customer and team members.
Skills
  • Good Interpersonal Skills
  • Communication
  • Team Player
  • Warm and Welcoming
  • Conflict and Complaint Resolution
  • Cash Register Operations
  • Customer Preferences
  • Front- and Back-Of-House Coordination
Work History
Restaurant Hostess, 01/2017 to 06/2019
Omni HotelsNew York, NY,
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Planned and executed 50 to 100-guest parties by organizing menus, spaces and special requests.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Accountant and Administrative Staff, Customer Service, 05/2017 to 01/2018
Family MartCity, STATE,

Through time have earned trust from co-worker and manager

  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Gaining problems solving skills by dealing with my varied customers
  • Interacted with project leaders and stakeholders to define requirements and generate and maintain design development documents.
  • Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
  • Processed customer-supplied requirements into actionable design plans through critical thinking and independent research.
  • Integrated environment, health and safety regulations into process design and work practices to alleviate risk.
  • Gathered financial information, prepared documents and closed books
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Tracked financial progress by creating quarterly and yearly balance sheets
  • Partnered with auditors to track errors and add contributions to maintain accuracy
  • Managed over 50 customer calls per day, Increased sales by 10%.
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Created budgets and forecasts for management group to meet regular accounting deadlines
  • Updated account information to maintain customer records
Cosmetic Beauty Advisor, 01/2017 to 03/2017
Juuva VietnamCity, STATE,
  • In order to introduce products to customers, myself need to fully know about every aspect of products
  • For example, age of customers that fit with type of products, or understand customers' struggle and need
  • Furthermore, can build long-term relationship with customers based on doing customer service by truly getting to know how feel, and how products work for them
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
Orphanage Volunteer, 01/2014 to 01/2015
Team RealexperienceCity, STATE,
  • Love to do volunteer service, especially, taking care of orphans
  • Knowing that there are hundred children who don’t have home and are left by their
  • Provide services such as bringing treats, cheering, and spending time with them to get to know them.
  • Helped social workers build, coordinate and lead programs supporting individuals with team children concerns.
  • Spoke with children and help groups to expand community engagement and program outreach.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Created plans and communicated deadlines to complete projects on time
  • Maintained energy and enthusiasm in fast-paced environment
  • Improved clients' coping with routine life activities such as food budgeting and rental payments
Languages
Vietnamese:
Native or Bilingual
Negotiated:
English:
Professional Working
Negotiated:

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Resume Overview

School Attended

  • University of Gloucestershire
  • University of Utah

Job Titles Held:

  • Restaurant Hostess
  • Accountant and Administrative Staff, Customer Service
  • Cosmetic Beauty Advisor
  • Orphanage Volunteer

Degrees

  • GED
  • Undergraduate

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