LiveCareer-Resume

restaurant hostess resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance. Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about [Type] skills and to advance professionally. Holds quality and teamwork in high esteem.

Skills
  • Menu Memorization
  • Table Setting Arrangements
  • Dining Crew Workflow Optimization
  • High-Volume Dining
  • Dining Customer Service
  • Seating Assignment Preparation
  • Service Oriented
  • Cleaning and Sanitizing
  • Time Management and Prioritization
  • Multi-Line Telephone Systems
  • Reservation Management
  • Customer-Oriented
  • Front- and Back-of-House Coordination
  • Table Assignment Management
  • Multitasking and Prioritization
  • Opening and Closing Procedures
  • Front of House Management
  • Wait List Management
  • Flexible and Adaptable
  • Creative Problem Solving
  • Verbal and Written Communication
  • Service-Oriented
  • Guest Greeting and Seating
  • Check Payment Processing
  • Effective Customer Upselling
  • Price Memorization
  • Service Prioritization
  • Safe Food Handling
  • Safe Food Handling
Education and Training
Mclean High School Mclean, VA Expected in 06/2023 High School Diploma : - GPA :
Experience
Hilton Worldwide - Restaurant Hostess
Alexandria, VA, 11/2021 - 05/2022
  • Greeted guests and sat customers at tables or in waiting areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Explained QR code scanning for electronic menu access.
  • Answered phones promptly to record and confirm reservations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
Hilton Worldwide - Restaurant Hostess
Conway, SC, 08/2021 - 11/2021
  • Greeted guests and sat customers at tables or in waiting areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Answered phones promptly to record and confirm reservations.
  • Attentively checked waitlists and gave guests their appropriate wait time while offering bar and lounge areas
Par Pacific Holdings Inc - Team Member
Hilo, HI, 04/2021 - 11/2021
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Trained new team members using approved training materials and information.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Worked front and back, including sanitation and food prep
Languages
Tigrinya :
Native/ Bilingual
Negotiated :

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Mclean High School

Job Titles Held:

  • Restaurant Hostess
  • Restaurant Hostess
  • Team Member

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: