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Restaurant Hostess Resume Example

Resume Score: 80%

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RESTAURANT HOSTESS
Summary

Adaptable Cashoer offering 5 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.

High-energy Hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Skills
  • Menu memorization
  • Table setting arrangements
  • Seating assignment preparation
  • Dining crew workflow optimization
  • Dining customer service
  • Food inspection
  • Check payment processing
  • Safe food handling
  • Effective customer upselling
  • Special dietary requirements
  • Price memorization
  • Table Bussing
  • Relationship building
  • Team management
  • Buffet setup and takedown
  • High-volume dining
  • Customer greeting
  • Payment processing
  • Cash drawer balancing
  • Customer order recording
  • Loss prevention
  • POS systems
  • Credit and cash transactions
  • Customer assistance
  • ID verification
  • Issue resolution
  • Cash management
  • Coin counting
  • Cash register operation
  • Excel spreadsheets
  • Business writing
  • Inventory Management
  • Microsoft Office
  • Time management
  • Resourceful
  • Dedicated team player
  • Meticulous attention to detail
  • Self-starter
  • Proofreading
  • Food storage
  • Foodservice sanitation
  • Equipment cleaning and maintenance
  • Food presentation
  • Team-oriented
  • Cleaning and organization
  • Highly motivated
  • Preparation oversight
  • Food safety understanding
  • Teardown experience
  • Opening and closing procedures
  • Reliable and trustworthy
  • Working collaboratively
  • Leadership
  • Decision-making
  • Coordination
  • Team building
  • Organization
  • Basic math
  • Reliable and punctual
  • Neat, clean and professional appearance
  • Delivers exceptional customer service
  • Excellent multi-tasker
  • Supply inventory management
  • Engaging personality
  • Comfortable standing for long time periods
  • Math and language skills
  • Cash Handling
  • Flexible
  • Friendly, positive attitude
  • Collaboration
  • Customer greeting
  • Merchandise restocking
Experience
Restaurant HostessDenny's | Seagoville, TX | Apr 2019-Jun 2020
  • Answered telephone to provide dining information and take party reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Developed long-term relationships with customers, increasing opportunities for repeat business.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Notified server after seating parties in section to facilitate prompt service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Line CookThe Jalapeno Tree | Gun Barrel City, TX | Aug 2017-Jan 2018
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Created approximately 4 orders simultaneously during busy periods.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Prepared more than 80 dishes per day in fast-paced constant environment while maintaining high customer satisfaction rate.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Office AssistantAnew Vision | Dallas, Texas | Dec 2015-Jul 2017
  • Received and screened high volume of internal and external communications.
  • Maintained business records by updating customer information.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Created and updated Microsoft Excel spreadsheets to document and report on Client and apartment data.
  • Dispersed incoming mail to correct recipients throughout office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Concessions Manager, Cashier, and Food PrepCanning Hunger | Dallas, Texas | Feb 2014-Dec 2015
  • Re-stocked, organized and arranged service and food stations.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Assisted Supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
  • Inspected items for damage and obtained replacements for customers.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new employees in cashiering procedures, offering assistance in resolving money issues.
  • Organized ingredients and restocked supplies to prepare for busy periods.
Education and Training
GEDHorn High School | | Mesquite, TX | March 2010
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Resume Overview

Companies Worked For:

  • Denny's
  • The Jalapeno Tree
  • Anew Vision
  • Canning Hunger

School Attended

  • Horn High School

Job Titles Held:

  • Restaurant Hostess
  • Line Cook
  • Office Assistant
  • Concessions Manager, Cashier, and Food Prep

Degrees

  • GED

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