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Restaurant Hostess Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Education
Expected in 06/2020 High School Diploma | Northwood High School, Pittsboro, NC GPA:
Expected in No Degree | Criminal Justice Technology Forensic Science Central Carolina Community College, Sanford, NC GPA:

Currently enrolled in fall classes of the 2020-2021 school year.

Professional Summary

Diligent Hostess, barista, and custodian with knowledgeable strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and communicating on the job and training others in new jobs. Motivated to learn, grow and excel in life.

Skills
  • Kitchen staff coordination
  • Reservation Coordination
  • Service Prioritization
  • Table setting
  • Communication skills
  • Facilities maintenance
  • Organization of products
  • Business operations
  • Inventory Control
  • Inventory Maintenance
  • Front-of-house display creation
  • Guest Seating Arrangements
  • Cleaning
  • Dining area cleanliness
  • Worksite organization
  • Chemical Cleaners
  • Problem resolution
  • Communications
  • Recordkeeping
  • Sorting of allergenic and non-allergenic foods
Work History
04/2017 to 04/2017 Restaurant Hostess Hilton Worldwide | Houghton, MI,
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Documented reservations and communicated changes to guests using notes.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Checked the dining room with the servers and managers to assess readiness for expected customer loads.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using a list.
  • Recorded available tables after seating each party using a seating list chart.
  • Answered customer questions about hours, seating and information on specials.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Informed servers of newly seated parties for speedy service.
  • Took information about guests' party size, led to seating, offered menus, silverware and water and their preferred drink.
  • Helped servers by taking drink orders.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
04/2017 to 04/2017 Barista Aimbridge Hospitality | Pecos, TX,
  • Created over 20 drinks in average shifts with consistently positive customer satisfaction scores.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like pies and brownies.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every day.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Served individually made sundaes and shakes to over 20 customers daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained mixing equipment and performed minor repairs to keep the machines functioning properly.
  • Trained 2 employees over 1 months.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained and operated mixing machines and other equipment.
  • Memorized recipes for all specialty desserts and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Memorized ingredients and recipes for all specialty drinks.
  • Sanitized and washed equipment and wiped down counters and tables to prevent spread of germs.
  • Made and served 20+ desserts per day with speed, quality and consistency.
04/2017 to 04/2017 Custodian Bethel College Indian | Mishawaka, IN,
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
  • Wiped down tabletops, chairs and condiment containers.
  • Sanitized bathrooms, showers and locker rooms.
  • Kept janitorial closets clean and organized.
  • Inspected facility and grounds and picked up any trash.
  • Collected, sorted and transported materials to busser stations.
  • Used approved cleaning products on various surfaces, including Bleach and Oxyclean to reduce bacterial growth and prevent spread of viruses.
  • Cleaned building floors by sweeping, mopping, scrubbing.

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Resume Overview

School Attended
  • Northwood High School
  • Central Carolina Community College
Job Titles Held:
  • Restaurant Hostess
  • Barista
  • Custodian
Degrees
  • High School Diploma
  • No Degree