restaurant hostess resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Seeking entry-level opportunities to expand skills while facilitating company growth. Hospitable Restaurant Hostess delivers attentive service for optimal dining experiences. Adaptable and experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette and superior customer relations. Makes guests feel welcome while being knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Skills
Dining crew workflow optimization and collaboration in high-volume, customer service dining environments.
Reliable, trustworthy, and flexible
Effective customer upselling,
Seating assignment preparation, safe food handling and table bussing
Education and Training
Western Washington UniversityBellingham, WAExpected in ā ā: - GPA:
Shoreline Community CollegeSeattle, WAExpected in ā ā: - GPA:
Experience
Omni Hotels - Restaurant Hostess Paradise Valley, AZ, 10/2013 - 12/2020
Greeted guests and relayed information regarding a waitlist or escorted guests straight to seating area, furnished menus and highlighted daily specials.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Enhanced guests' experiences by fulfilling special requests during visits.
Communicated with servers about new tables, changes in food availability and customer comments to help facilitate smooth and prompt service.
Supported front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods, resolving customer service and food-related issues to maintain guest satisfaction.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities..
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
Neiman Marcus - Restaurant Busser Hillsborough, FL, 10/2013 - 12/2020
Established methods for prompt dish collection and upkeep of healthy dining room, maintaining high turnover rate and minimizing wait times.
Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests. Verified adequate levels of supplies such as linens and trays and restocked low items.
Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
Helped with various tasks to support teammates and provide customer service.
Monitored tables for guest needs and customer service opportunities. Answered questions from guests and retrieved desired items to maximize satisfaction.
Maintained table settings by removing courses, replacing utensils and refilling beverages.
Organized bus cart and returned to side station after each use, then transported filled bus tubs to kitchen dishwashing area.
Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Giant Eagle, Inc. - Caterer Brunswick, OH, 10/2013 - 12/2016
Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Monitored and counted food stock and supplies to reorder on time.
Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
Maintained cleanliness and organization of kitchen stations and storage areas.
Jefferson Health - Hair Salon Receptionist Northeast Philadelphia, PA, 06/2013 - 08/2015
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Advised customers of seasonal promotions to create rapport and improve sales.
Greeted guests and members upon arrival to create positive first impressions.
Maintained professional tone at all times, including during peak rush hours.
Inputted client information into booking system accurately and completely to chart sales metrics.
Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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