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Restaurant Hostess Resume Example

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RESTAURANT HOSTESS
Professional Summary
Skills
  • Guest seating arrangements
  • Guest relations management
  • To-go order preparation
  • High-volume dining
  • Bill computation
  • Kitchen staff coordination
  • Dining area cleanliness
  • Table setting
  • Food running
  • Communication skills
  • Table layout
  • Ordering procedures
  • Dining room cleanliness
  • Table clearing
  • Timely food delivery
  • Place settings
  • Stocking and replenishing
  • Performance improvement
  • Customer Service
  • Regulatory Compliance
  • Quality Assurance
  • Team building
  • Time management
  • Training
Work History
Restaurant Hostess, 02/2020 to Current
Woodshed Restaurant – Stanley, NC
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted business loyalty by fostering positive customer relationships.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Busser, 08/2019 to Current
Woodshed Restaurant – Stanley, NC
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored dining room inventory and replenished as necessary.
  • Ensured exceptional guest experiences through attentive service.
  • Assisted customers with carry-out service.
Food Server, 04/2017 to Current
Woodshed Restaurant – Stanley, NC
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, to confirm deliveries to correct rooms.
  • Greeted and maintained relationships with regular customers.
Education
High School Diploma: Expected in 06/2020
Mountain Island Charter School - Mount Holly NC
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Resume Overview

Companies Worked For:

  • Woodshed Restaurant

School Attended

  • Mountain Island Charter School

Job Titles Held:

  • Restaurant Hostess
  • Busser
  • Food Server

Degrees

  • High School Diploma : Expected in 06/2020

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