Restaurant Hostess Resume Example Hilton Worldwide

RESTAURANT HOSTESS

Professional Summary

Skills

Guest seating arrangements
Guest relations management
To-go order preparation
High-volume dining
Bill computation
Kitchen staff coordination
Dining area cleanliness
Table setting
Food running
Communication skills
Table layout
Ordering procedures

Dining room cleanliness
Table clearing
Timely food delivery
Place settings
Stocking and replenishing
Performance improvement
Customer Service
Regulatory Compliance
Quality Assurance
Team building
Time management
Training

Work History

Restaurant Hostess, 02/2020 to Current
Hilton Worldwide – Coronado , CA

Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Assisted managers with quickly resolving service- and food-related issues.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Informed servers of newly seated parties for speedy service.
Collected information from arriving customers to seat groups or place them on waitlist.
Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Promoted business loyalty by fostering positive customer relationships.
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Busser, 08/2019 to Current
Fm Global – Alpharetta , GA

Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Worked well in diverse team settings by partnering with others to complete tasks.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Engaged in suggestive selling and other sales techniques.
Monitored dining room inventory and replenished as necessary.
Ensured exceptional guest experiences through attentive service.
Assisted customers with carry-out service.

Food Server, 04/2017 to Current
Landry's – Sevierville , TN

Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, to confirm deliveries to correct rooms.
Greeted and maintained relationships with regular customers.

Education

High School Diploma: Expected in 06/2020
Mountain Island Charter School - City

Resume Overview

School Attended

Mountain Island Charter School

Job Titles Held:

Restaurant Hostess
Busser
Food Server

Degrees

High School Diploma : Expected in 06/2020

Restaurant Hostess Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes