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Restaurant Hostess Resume Example

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RESTAURANT HOSTESS
Professional Summary

Enthusiastic individual with over 6 years of experience in sales, seeking a leasing agent position. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently providing exceptional service while increasing profits.

Skills
  • Teamwork/Collaboration
  • Real Estate Experience
  • Property Management
  • Problem resolution
  • Customer service
  • Driver's License
  • Market Strategy
  • Sales
  • Fair housing policies
  • Telephone and email etiquette
Work History
Restaurant Hostess, 06/2019 to Current
Landry's Inc. – Atlanta, Georgia
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Assisted managers with quickly resolving service- and food-related issues
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Aloha
Administrative Assistant/Social Media Specialist, 06/2018 to 01/2019
InTouch Properties LLC – Lithonia, GA
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Created PowerPoint presentations for business development purposes
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Executed record filing system to improve document organization and management
  • Oversaw multiple clients assuring satisfaction with property management for every property
  • Drafted professional memos, letters and marketing copy to support business objectives which generated 20% of clients
Server/Hospitality, 12/2017 to 12/2018
Amalfi Pizza – Atlanta, GA
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Adapted service based on customer requests and kitchen readiness
  • Increased sales by 5% by up-selling wine, and entrees to customers
Server/Hospitality, 03/2017 to 11/2017
STATS Food + Drinks – Atlanta, GA
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Checked identification to enforce age regulations for alcoholic beverages
Server/Hospitality, 06/2016 to 01/2017
Boomerjack's Grill and Bar – Arlington, TX
  • Managed food resources, memorized orders and coordinated service in 80- table restaurant
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 15 % on average
  • Planned and executed 20 -guest parties by organizing menus, spaces and special requests
  • Greeted and maintained relationships with regular customers
Hostess, 07/2014 to 06/2016
Red Robin Gourmet Burgers – Arlington, TX
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 15%
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members
Education
BS: Finance, 04/2020
Clark Atlanta University - Atlanta, GA
  • Majored in Business Administration
  • Dean's List Fall 2016
Relevant Coursework

Metro Brokers Pre-License Salesperson Course

Skills
  • Teamwork/Collaboration
  • Real Estate Experience
  • Property Management
  • Problem resolution
  • Customer service
  • Driver's License
  • Market Strategy
  • Sales
  • Fair housing policies
  • Telephone and email etiquette
Work History
Restaurant Hostess, 06/2019 to Current
Landry's Inc. – Atlanta, Georgia
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Assisted managers with quickly resolving service- and food-related issues
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Aloha
Administrative Assistant/Social Media Specialist, 06/2018 to 01/2019
InTouch Properties LLC – Lithonia, GA
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Created PowerPoint presentations for business development purposes
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Executed record filing system to improve document organization and management
  • Oversaw multiple clients assuring satisfaction with property management for every property
  • Drafted professional memos, letters and marketing copy to support business objectives which generated 20% of clients
Server/Hospitality, 12/2017 to 12/2018
Amalfi Pizza – Atlanta, GA
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Adapted service based on customer requests and kitchen readiness
  • Increased sales by 5% by up-selling wine, and entrees to customers
Server/Hospitality, 03/2017 to 11/2017
STATS Food + Drinks – Atlanta, GA
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Checked identification to enforce age regulations for alcoholic beverages
Server/Hospitality, 06/2016 to 01/2017
Boomerjack's Grill and Bar – Arlington, TX
  • Managed food resources, memorized orders and coordinated service in 80- table restaurant
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 15 % on average
  • Planned and executed 20 -guest parties by organizing menus, spaces and special requests
  • Greeted and maintained relationships with regular customers
Hostess, 07/2014 to 06/2016
Red Robin Gourmet Burgers – Arlington, TX
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 15%
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members
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Resume Overview

Companies Worked For:

  • Landry's Inc.
  • InTouch Properties LLC
  • Amalfi Pizza
  • STATS Food + Drinks
  • Boomerjack's Grill and Bar
  • Red Robin Gourmet Burgers

School Attended

  • Clark Atlanta University

Job Titles Held:

  • Restaurant Hostess
  • Administrative Assistant/Social Media Specialist
  • Server/Hospitality
  • Hostess

Degrees

  • BS : Finance , 04/2020

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