LiveCareer-Resume

restaurant hostess resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

I am seeking to establish employment to become a responsible, prudent employee. My great organizational skills and quick learning help me build a strong work environment and relationship with coworkers. I am a driven associate with knowledge of the hospitality environment, how to exceed sales targets, and desire to help the company reach their goals.

Compassionate person with knowledge in treating people from all types of backgrounds and handling difficult conditions. I am highly communicative, patient, positive professional, and considered a loyal advocate.

Skills
  • Cooperative
  • Team player
  • Hardworking
  • Professional telephone demeanor
  • Credit card processing
  • Good listening skills
  • Money handling abilities
  • Tech savvy
  • Quick learner
  • Creative problem solving
  • Organized
  • Customer service skills
  • Detail orientated
  • Pleasant and professional attitude
  • Food Handler’s card is current
  • TIPS certified
Work History
Pool Server, 11/2021 to Current
Bristol Farms, , The Phoenician
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Displayed great knowledge of company standards and goals.
  • Always prepared with the latest resort information and able to guide guests through any questions or recommendations about their stay.
  • Able to quickly resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers and to create new ones for the future.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste, interests, and or if the guest has allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Flexible and able to work in different areas/pools in the resort.
  • Able to be a restaurant server, cabana/pool server, and a beginning level bartender.
  • Comfortable learning the cocktail menu and being able to make drinks.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintains high standards of keeping the employee work area and guest dining area clean.
Server, 11/2020 to 11/2021
Omni Hotels, ,
  • Have knowledge and helped with set up procedures prior to opening the restaurant, such as napkin folds, roll ups, etc.
  • Replenished food items and other supplies, which included paper products and kept pantry well-stocked during busy periods.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Served needs of more than 20 customers at once in a busy environment.
  • Prepared beverages and filled food orders for customers while maintaining enthusiasm and high energy.
  • Flexible and able to work in different environments around the lodge. Can be a restaurant server, cabana/pool server, and a beginning level bartender.
  • Supervised set up of cabana stations and coordinated service to multiple dining areas with multiple food outlets.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Experience organizing mini bar and outdoor pool bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Assisted servers with specialty drinks orders by preparing on-demand items.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
Restaurant Hostess, 12/2019 to 11/2021
Worldstrides, ,
  • Greet customers coming into the restaurant and guests passing by.
  • Conduct 10-20 minute dining room and server checks to assess readiness for expected customer loads.
  • Stay in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assist FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Cultivate positive guest relations by managing information and orchestrating speedy seating.
  • Assist managers with quickly resolving service- and food-related issues.
  • Take reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Watch dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepare artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Support servers, food runners and bussers with keeping dining area ready for every guest.
  • Planned and executed large parties by organizing spaces and special requests.
  • Collect credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Handle a cash register or a POS system
  • Answer customer questions about hours, seating and hotel information.
  • Inform servers of newly seated parties for speedy service.
  • Monitor front entrance for new guests while assisting servers by taking and delivering drink or food orders.
Starfire Associate, 10/2017 to 06/2018
Ymca Of Greater Seattle, ,
  • Cover the front desk
  • Handle opening and closing procedures
  • Answer the phones and take any necessary messages
  • Managed customer relations and customer service through daily communication and interaction
  • Handle cash register
  • Ensured accuracy of information when recording money transactions daily
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Administered high level of care to patients though active listening, open-ended questioning and patience
  • Extensive knowledge of the complex and services it offered
  • Instruct kids soccer classes from ages 1-12
  • Work the concession stand
Sales Representative, 06/2016 to 07/2016
Arizona Youth Soccer Association, ,
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Networked in person and by phone to expand business profits and revenues
  • Developed and implemented sales strategies to increase revenue
  • Upsold and closed customer sales by driving product benefits around client needs
  • Exceeded established sales goals and increased client retention every week
  • Reached out to customers after completed sales to evaluate satisfaction and determine anymore service requirements
  • Researched potential clients and prepare for appointments
  • Set up appointments with potential and current customers to discuss new products and services
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Coached three sales associates in product specifications, sales incentives and selling techniques
  • Organized my own schedule and set up appointments to meet clients
  • Responsible for receiving client information and order, then entering it into the database for their items to be sent directly to them
  • Responsibility to handle clients payment information
Referee, 08/2009 to 01/2012
Company Name, ,
  • Officiated games for ages 6-18
  • Promoted good sportsmanship among players
  • Inspected sporting equipment to ensure compliance with safety and event regulations
  • Explained and taught regulations and rules to players and coaches
  • Communicated with fans, coaches, players and other umpires
  • Navigated difficult situations
  • Judged performance in tournaments, awarded points and declared winners
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions
  • Notified players, coaches and officiating team of rule infractions and relevant penalties
  • Promoted lifelong skills such as discipline and good sportsmanship
Education
High school diploma: , Expected in 05/2016 to Chaparral High School - Scottsdale, AZ
GPA:
: Business & Tourism, Expected in to Maricopa Community Colleges - Phoenix College - Phoenix, AZ
GPA:

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Resume Overview

School Attended

  • Chaparral High School
  • Maricopa Community Colleges - Phoenix College

Job Titles Held:

  • Pool Server
  • Server
  • Restaurant Hostess
  • Starfire Associate
  • Sales Representative
  • Referee

Degrees

  • High school diploma

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