LiveCareer-Resume

restaurant hostess resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

I am very hardworking and prefer jobs where I have many tasks to manage as I like to feel busy. I have had four years of experience and I am dedicated to maintaining strong customer loyalty with top-notch service as customer service is very important in every job field.

Skills
  • Kitchen staff coordination
  • Bar terminology
  • Reservation Coordination
  • Dining area maintenance
  • Relationship development
  • Project organization
  • Problem resolution
  • Organization
  • Customer assistance
  • Stocking and Replenishing
  • Liquor Law Compliance
  • Merchandise Restocking
  • Maintaining Store Appearance
  • Friendly demeanor
  • Multi-tasking ability
  • Sales expertise
  • Question responses
  • Sales
  • Guest Services
  • Customer Complaint Resolution
  • Front-of-house display creation
  • To-Go Order Preparation
  • Cleaning
  • Food running
  • Operational improvement
  • Process improvement
  • Team management
  • Customer service
  • Cash register operations
  • POS Systems
  • Bagging and Packaging
  • Product and Service Sales
  • Time management skills
  • Adaptability
  • Cleaning procedures
  • Customer Relations
  • Exemplary communication
  • Sales Goals
  • Client Needs Assessment
  • Business operations
Work History
Restaurant Hostess, 12/2019 - 03/2020
Hilton Worldwide El Segundo, CA,
  • Assisted managers with quickly resolving service- and food-related issues.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Planned and executed many -guest parties by organizing menus, spaces and special requests.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Promoted business loyalty by fostering positive customer relationships.
  • Answered customer questions about hours, seating and wait information.
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Informed servers of newly seated parties for speedy service.
  • Monitored seating area and checked restrooms every 15 minutes to keep spotless.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using POS system.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Took information about guests' party size, led to seating, offered menus etc.
Instacart Shopper, 04/2018 - 12/2019
Instacart Fort Worth, TX,
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Worked productively with customers to meet order requirements and service expectations.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained new employees on customer service, money handling and organizing strategies.
Sales Floor Associate, 11/2018 - 03/2019
Office Depot Springfield, OH,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Developed strong rapport with customers and created positive impression of business.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Cashier, 10/2016 - 11/2018
Bj's Wholesale Club, Inc. Yorktown Heights, NY,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Completed sales in excess of $1,000+ with near-zero error rate using POS system.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Served needs of more than 100 customers in busy high stress environment.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma: , Expected in 06/2018
-
Downingtown High School - Downingtown, PA
GPA:
Status -
No Degree: Business Management, Expected in
-
Delaware County Community College - Media, PA
GPA:
Status -

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Resume Overview

School Attended

  • Downingtown High School
  • Delaware County Community College

Job Titles Held:

  • Restaurant Hostess
  • Instacart Shopper
  • Sales Floor Associate
  • Cashier

Degrees

  • High School Diploma
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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