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Restaurant Hostess Resume Example

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RESTAURANT HOSTESS
Summary

Adaptable waitress offering 3 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.

Skills
  • CPR and AED Certified
  • Active listening
  • Communications
  • Customer service
  • Leadership
  • Problem solving
  • Teamwork
  • Organization
  • Social Media
  • CPR
  • Customer service
  • Instructor
  • Leadership
  • Listening
  • Problem solving
  • Teamwork
  • Dining crew workflow optimization
  • Menu memorization
  • Seating assignment preparation
  • High-volume dining
  • Effective customer upselling
  • Teamwork mindset
  • Teamwork oriented
  • Teamwork and flexibility
  • Time management
  • Basic math
  • Microsoft Office
  • Decision-making
  • Communication
  • Clerical
  • Planning
  • Relationship building
  • Organizational skills
  • Computer skills
Experience
Company NameCity, StateRestaurant Hostess06/2018 to Current
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Leveraged [Software] to collect reservation information and communicate updates to guests.
  • Answered telephone to provide dining information and take party reservations.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Developed long-term relationships with customers, increasing opportunities for repeat business.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Notified server after seating parties in section to facilitate prompt service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Tracked seated guests and available seating using [System].
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Calculatedcharges, issued table checks and collected payments from customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Company NameCity, StateWaitress06/2017 to Current
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Increased sales of high margin menu items through effective upselling.
Company NameCity, StateEvent Coordinator01/2015 to 06/2016
  • Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Selected décor and event materials fitting clients' requests and vision.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
Education and Training
Bachelor of Arts:Corporate And Organizational Communications Expected in 05/2022Framingham State University, City, State
  • Her Campus Member
  • Communications Club Member
  • Minor in Marketing
  • 2.7 GPA
  • Dean's List Honoree
05/2018Silver Lake Regional High School, City, State
  • Perfect Attendance Recipient
  • 3.0 GPA
  • Honor Roll
  • Varsity Volleyball
  • Varsity Cheerleading
Interests
  • ATHLETIC PARTICIPATION
  • Varsity Basketball Cheerleading
  • Freshman Volleyball
  • Junior Varsity Volleyball
  • Varsity Volleyball
  • Elite Winter Volleyball VOLUNTEER AND COMMUNITY INVOLVEMENT
  • Ocean Hill Estates Neighborhood Committee – Clean up, Activities Organizer
  • Assistant Coach for Youth Cheerleading
  • Town of Kingston Park & Recreation – Community improvement projects and chaperone for elementary school dances; kids' night out volunteer
  • Town of Kingston Youth Softball and Football – Assisted with set up, clean up and work the concession stand
  • Vacation Bible Camp Youth Volunteer
  • Avon Breast Cancer Walk
  • Coat Drive—Silver Lake High School
Additional Information
  • HONORS AND AWARDS , Perfect Attendance Honor Roll Deans List
Certifications
  • CPR Training

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Resume Overview

School Attended

  • Framingham State University
  • Silver Lake Regional High School

Job Titles Held:

  • Restaurant Hostess
  • Waitress
  • Event Coordinator

Degrees

  • Bachelor of Arts : Corporate And Organizational Communications Expected in 05/2022
    05/2018

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