Restaurant Hostess Resume Example
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RESTAURANT HOSTESS
Summary
Adaptable waitress offering 3 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.
Skills
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Experience
Omni HotelsNew Orleans , LARestaurant Hostess06/2018 to Current
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Leveraged [Software] to collect reservation information and communicate updates to guests.
- Answered telephone to provide dining information and take party reservations.
- Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers, increasing opportunities for repeat business.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining area to assess server capacity and estimate wait times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Informed groups of guests on wait times based on kitchen needs and table availability.
- Notified server after seating parties in section to facilitate prompt service.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Upsold customers and optimized table-turns to outperform average sales by [Number]%.
- Tracked seated guests and available seating using [System].
- Enhanced guests' experiences by fulfilling special requests during visits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Calculated charges, issued table checks and collected payments from customers.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Cache Creek Casino ResortBrooks , CAWaitress06/2017 to Current
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Increased sales of high margin menu items through effective upselling.
ShutterstockAmsterdam , NYEvent Coordinator01/2015 to 06/2016
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Assessed event success and uncovered room for improvement through client feedback.
- Selected décor and event materials fitting clients' requests and vision.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
Education and Training
Bachelor of Arts:Corporate And Organizational Communications Expected in 05/2022Framingham State University, City, State
- Her Campus Member
- Communications Club Member
- Minor in Marketing
- 2.7 GPA
- Dean's List Honoree
05/2018Silver Lake Regional High School, City, State
- Perfect Attendance Recipient
- 3.0 GPA
- Honor Roll
- Varsity Volleyball
- Varsity Cheerleading
Interests
- ATHLETIC PARTICIPATION
- Varsity Basketball Cheerleading
- Freshman Volleyball
- Junior Varsity Volleyball
- Varsity Volleyball
- Elite Winter Volleyball VOLUNTEER AND COMMUNITY INVOLVEMENT
- Ocean Hill Estates Neighborhood Committee – Clean up, Activities Organizer
- Assistant Coach for Youth Cheerleading
- Town of Kingston Park & Recreation – Community improvement projects and chaperone for elementary school dances; kids' night out volunteer
- Town of Kingston Youth Softball and Football – Assisted with set up, clean up and work the concession stand
- Vacation Bible Camp Youth Volunteer
- Avon Breast Cancer Walk
- Coat Drive—Silver Lake High School
Additional Information
- HONORS AND AWARDS , Perfect Attendance Honor Roll Deans List
Certifications
- CPR Training
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Resume Overview
School Attended
- Framingham State University
- Silver Lake Regional High School
Job Titles Held:
- Restaurant Hostess
- Waitress
- Event Coordinator
Degrees
- Bachelor of Arts : Corporate And Organizational Communications Expected in 05/2022
05/2018
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