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Restaurant Hostess Resume Example

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RESTAURANT HOSTESS
Professional Summary

High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Polite and positive hostess with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.

Skills
  • Front-of-house display creation
  • Guest Seating Arrangements
  • Group Reservations Management
  • Dining Room Management
  • Cleaning
  • Impression Management
  • Dining area maintenance
  • Problem resolution
Work History
09/2019 to CurrentRestaurant HostessOlive Garden | Wausau, WI
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Informed servers of newly seated parties for speedy service.
  • Monitored seating area and checked restrooms every hour to keep spotless.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Helped Servers by taking drink orders, cleaning tables and answering questions guests had.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
10/2017 to 07/2018CashierHome Depot | Wausau, WI
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for spray paint purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Worked closely with management to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with special services, account updates and promotional options.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Checked prices for customers and processed items sold by scanning barcodes.
06/2014 to 07/2016CashierHobby Lobby | Wausau, WI
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Requested official identification for spray paint purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Set up new sales displays each week.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
GEDWausau West Highschool, Wausau, WI
  • Continuing education in getting my GED
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Resume Overview

Companies Worked For:

  • Olive Garden
  • Home Depot
  • Hobby Lobby

School Attended

  • Wausau West Highschool

Job Titles Held:

  • Restaurant Hostess
  • Cashier

Degrees

  • GED

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