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restaurant hostess resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Positive, upbeat Ship store clerk and Team leader brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Problem-Solving
  • Stocking and Receiving
  • Flexible Schedule
  • Customer Service
  • Teamwork and Collaboration
  • Cash Handling Accuracy
  • Product Recommendations
  • POS System Operation
  • Inventory Control Procedures
  • Store Opening and Closing
  • Order Processing
  • Merchandising Knowledge
  • Cash Handling
  • Stockroom Upkeep
  • Display Setup
  • Engaging with Diverse Customers
  • Payment Processing
  • Returns and Exchanges
  • Building Customer Loyalty
  • Meeting Sales Goals
  • Adaptable and Flexible
  • Product Knowledge
  • Ability to Lift 40 pounds
  • POS Software
  • Exceeding Customer Expectations
  • Computer Proficiency and Microsoft Office
  • Building Customer Relationships and Loyalty
  • Safety and Cleanliness Standards
  • Store Policies and Procedures
  • High-Volume Dining
  • Table Setting Arrangements
  • Menu Memorization
  • Seating Assignment Preparation
  • Verbal and Written Communication
  • Reliable and Trustworthy
  • Opening and Closing Procedures
  • Multitasking and Prioritization
  • Reservation Management
  • Attention to Detail
  • Team Player
  • Multi-Line Telephone Systems
  • Customer-Oriented
  • Wait List Management
  • Front of House Management
  • Table Assignment Management
  • Warm and Welcoming
  • Cleaning and Sanitizing
  • Guest Greeting and Seating
  • Buffet Setup and Takedown
  • Table Bussing
  • Check Payment Processing
  • Effective Customer Upselling
  • Giving Constructive Feedback
  • Staff Training
  • Coaching and Mentoring
  • Goal Setting
  • Shift Scheduling
  • Overseeing Daily Activities
  • People Management
  • Team Supervision
  • Overtime Management
  • Supervision & Leadership
  • Microsoft Office
  • Good Work Ethic
Experience
04/2017 to Current
Restaurant Hostess Omni Hotels Atlanta, GA,
  • Greeted guests and sat customers at tables or in waiting areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Took beverage orders and served drinks during peak meal times.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered phones promptly to record and confirm reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
05/2016 to Current
Ship Store Associate Whole Foods Mclean, VA,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Developed trusting relationships with customers by making personal connections.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Obtained signatures for financial documents and internal and external invoices.
12/2015 to Current
Associate Team Leader H&r Block City, STATE,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Created and implemented strategies for team members to reach goals.
  • Delegated tasks to team members, maximizing unique strengths and skill sets.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Utilized coaching and leadership principles to enhance internal and external team dynamics.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
Education and Training
Expected in 2006 to to
GED:
Ravena Coeymans Selkirk (R.C.S) - Selkirk, NY,
GPA:

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Resume Overview

School Attended

  • Ravena Coeymans Selkirk (R.C.S)

Job Titles Held:

  • Restaurant Hostess
  • Ship Store Associate
  • Associate Team Leader

Degrees

  • GED

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