Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Hardworking [Job Title] offering [Number] years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills.

Cheerful [Job Title] with [Number] years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests, [Task] and [Task]. Expert at prioritizing guest needs and stepping in to help [Job title] during busy hours with [Task].

Positive and upbeat [Job Title] makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

  • High-volume dining
  • Safe food handling
  • Dining customer service
  • Dining crew workflow optimization
Restaurant Hostess, 01/2019 to 10/2020
Omni HotelsCarlsbad, CA,
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide dining information and take party reservations.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Bridal Consultant/Assistant Manager, 02/2014 to 08/2018
San Diego Transit CorporationSan Diego, CA,
  • Sized dresses according to clients wishes.
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Collected and delivered wedding gifts, cards, leftover favors and decorations after wedding.
  • Suggested [Product or Service] to brides and upsold bridal packages.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Recommended optimal merchandise based on customer needs and desires.
  • Mixed and matched paints according to customer specifications.
Special Events Assistant, 06/2008 to 05/2012
Whole FoodsTucson, AZ,
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Trained customer service, marketing and sales teams for events.
  • Maintained close communication with clients to mitigate service issues.
  • Grew revenues $[Amount] in [Year] by closing on leads generated from special events.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Managed catering services, audio-visual services and housekeepers.
  • Assessed events planning services and related costs.
  • Attended and participated in industry events.
  • Coordinated vendors, timelines and budgets for events.
  • Designed contracts, collected fees and booked venues for events.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including [Task] and [Task].
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new [Type] opportunities.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Performed site evaluations, customer surveys and team audits.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
  • Maintained updated [Type] knowledge through [Task] and [Task].
Host Front Counter, 07/2006 to 05/2012
Dave & Buster's Entertainment Inc.City, STATE,
  • Maintained safe and professional entry areas for positive appeal to every customer.
  • Provided assistance to front-line cashiers during busy time periods.
  • Offered friendly greetings and assistance to incoming customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated [Type] equipment to lift and transport stock.
  • Distributed new merchandise efficiently to different departments.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Filled beverages and delivered food to customers by [Action].
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed returned items in accordance with store policy.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Education and Training
Associate of Arts: Dental Assistant , Expected in 10/2021
Concorde Career College, San Antonio Tx - San Antonio , TX
High School Diploma: , Expected in 12/2014
Career Point College - San Antonio, TX

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Resume Overview

School Attended

  • Concorde Career College, San Antonio Tx
  • Career Point College

Job Titles Held:

  • Restaurant Hostess
  • Bridal Consultant/Assistant Manager
  • Special Events Assistant
  • Host Front Counter


  • Associate of Arts
  • High School Diploma

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