restaurant hostess resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Hardworking [Job Title] offering [Number] years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills.
Cheerful [Job Title] with [Number] years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests, [Task] and [Task]. Expert at prioritizing guest needs and stepping in to help [Job title] during busy hours with [Task].
Positive and upbeat [Job Title] makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
Skills
High-volume dining
Safe food handling
Dining customer service
Dining crew workflow optimization
Experience
Restaurant Hostess, 01/2019 to 10/2020 Omni Hotels – Carlsbad, CA,
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Monitored dining area to assess server capacity and estimate wait times.
Set up and decorated menu marketing boards with current meal and drink specials.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide dining information and take party reservations.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Bridal Consultant/Assistant Manager, 02/2014 to 08/2018 San Diego Transit Corporation – San Diego, CA,
Sized dresses according to clients wishes.
Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
Collected and delivered wedding gifts, cards, leftover favors and decorations after wedding.
Suggested [Product or Service] to brides and upsold bridal packages.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Steamed gowns and assisted brides in choosing flattering and fitting pieces.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Recommended optimal merchandise based on customer needs and desires.
Mixed and matched paints according to customer specifications.
Special Events Assistant, 06/2008 to 05/2012 Whole Foods – Tucson, AZ,
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Trained customer service, marketing and sales teams for events.
Maintained close communication with clients to mitigate service issues.
Grew revenues $[Amount] in [Year] by closing on leads generated from special events.
Organized venues, budgets, guest lists, catering and event timelines.
Managed catering services, audio-visual services and housekeepers.
Assessed events planning services and related costs.
Attended and participated in industry events.
Coordinated vendors, timelines and budgets for events.
Designed contracts, collected fees and booked venues for events.
Organized corporate luncheons, dinners, conferences and special events.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including [Task] and [Task].
Achieved cost-savings by developing functional solutions to [Type] problems.
Utilized [Type of Software] to compile data gathered from various sources.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new [Type] opportunities.
Answered [Number] calls per [Timeframe] to answer customer questions.
Performed site evaluations, customer surveys and team audits.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Earned reputation for good attendance and hard work.
Maintained updated [Type] knowledge through [Task] and [Task].
Host Front Counter, 07/2006 to 05/2012 Dave & Buster's Entertainment Inc. – City, STATE,
Maintained safe and professional entry areas for positive appeal to every customer.
Provided assistance to front-line cashiers during busy time periods.
Offered friendly greetings and assistance to incoming customers.
Welcomed customers, offering assistance to help find necessary store items.
Operated [Type] equipment to lift and transport stock.
Distributed new merchandise efficiently to different departments.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Filled beverages and delivered food to customers by [Action].
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Processed returned items in accordance with store policy.
Collected merchandise from store and searched back-end locations for customer purchases.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Helped customers find specific products, answered questions and offered advice.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Drove sales and add-on purchases by promoting specific item options to customers.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Education and Training
Associate of Arts: Dental Assistant , Expected in 10/2021 to Concorde Career College, San Antonio Tx - San Antonio , TX GPA:
High School Diploma: , Expected in 12/2014 to Career Point College - San Antonio, TX GPA:
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