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Restaurant Hostess Resume Example

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RESTAURANT HOSTESS
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History
The Mariposa- Restaurant Hostess
Honolulu, Hawaii09/2019 - Current
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Documented reservations and communicated changes to guests.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Planned and executed 200+ guest parties by organizing menus, spaces and special requests.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus .
  • Answered customer questions about hours, seating and reservation information.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took information about guests' party size, led to seating, offered menus and set napkins on customer/s lap.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Walgreens Company- Customer/UpMarket Sales Associate
Honolulu, Hawaii01/2018 - 09/2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Processed customer purchases and bagged purchased items for customers.
  • Responded to customer queries, resolved customer problems and provided billing solutions .
  • Managed daily revenue, monitored the register, and processed refunds and returns.
  • Coordinated with sales associates to ensure customer needs are met.
  • Maintained and organized the appearance of the register and front area
  • Managed and monitored stock and inventory of certain in-store items, restocked and replaced missing items.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Reported theft and breakage reports when necessary
  • Ensured Food Safety and Handling Certification is kept up to date.
  • Handled fresh food items and is responsible for heating up certain food items and preparing smoothies, milkshakes, freshly pressed juices and an assortment of different types of coffee to meet the customers needs.
  • Ensured all food items are marked down correctly.
  • Ensured dining area is kept clean and waste levels are low .
  • Cleaned, sanitized, and turned off all equipment at the end of each shift.
  • Cleaned UpMarket area before the end of each shift.
Roman Catholic Diocese of Honolulu- Parish Office Assistant
Honolulu, Hawaii07/2017 - 12/2017
  • Welcomed and assisted visitors with a positive attitude.
  • Answered telephone calls and delivered clear and accurate messages to staff as needed.
  • Prepared packets for sacramental preparation interviews.
  • Assisted with preparing baptismal candidates.
  • Received, logged and recorded Mass Intentions requests and incoming church monetary donations.
  • Dropped-off all church envelopes appropriately and securely to the Church safe.
  • Maintained, updated and verified sacramental registers.
  • Assisted with photocopying general correspondence as needed.
  • Inserted any correspondence needed in the weekly bulletin.
  • Ensured that the church envelopes are placed in the church pews.
  • Maintained, printed, replenished church envelopes .
  • Cleaned and updated church tables and church bulletins.
  • Prepared PowerPoints for Weekly Order of Worship before 5pm on Saturdays.
Accomplishments

Army Junior ROTC

  • Learned the importance of leadership, responsibility, respect and perseverance.
  • Participated in many hours of community service, physical training and orienteering.
  • Learned the importance of maintaining and achieving high personal standards, a code of honor, and teamwork.
Skills
  • Customer Service
  • Communication skills
  • Product and Service Sales
  • Stocking and Replenishing
  • Exceptional Customer Service
  • Adapt to diverse groups
  • Excellent people skills
  • Upselling
  • Problem-solving skills
  • Client Service
  • Professional demeanor
  • Multi-tasking strength
  • Clerical support
  • Professional telephone voice
  • Filing and data archiving
  • Reception management
  • Operations support
  • Project support
  • Multi-line phone proficiency
  • MS Office
  • First Aid/CPR
  • Problem resolution
  • Organization
  • Reservation Coordination
  • To-Go Order Preparation
  • High-Volume Dining
  • Guest Seating Arrangements
  • Guest Relations Management
  • Group Reservations Management
  • Service Prioritization
  • Impression Management
  • Item promotion
  • Dining area cleanliness
  • Table setting
Education
Honolulu Community CollegeHonolulu, HIAssociates: Liberal Arts
President William McKinley High SchoolHonolulu, HI05/2019High School Diploma
Certifications
Food Safety and Handling Certification June 2019 - Present Basic Life Support Certification May 2020 - Present
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Resume Overview

Companies Worked For:

  • The Mariposa
  • Walgreens Company
  • Roman Catholic Diocese of Honolulu

School Attended

  • Honolulu Community College
  • President William McKinley High School

Job Titles Held:

  • Restaurant Hostess
  • Customer/UpMarket Sales Associate
  • Parish Office Assistant

Degrees

  • Associates : Liberal Arts
    High School Diploma

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