LiveCareer-Resume

Restaurant Hostess resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Team management
  • Organization
  • Employee development
  • Financial administration
  • Cross-functional team management
  • Cost analysis and savings
  • Purchasing and planning
  • Recruiting and hiring
  • Supervision and training
  • Compensation/benefits administration
  • Performance improvements
  • Profit and loss accountability
  • Policy/program development
  • Customer retention
  • Schedule management
  • Consultative sales
  • Employee management
  • Point of sale systems
Experience
09/2022 to 09/2022
Restaurant Hostess Omni Hotels Austin, TX,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Took beverage orders and served drinks during peak meal times.
  • Explained QR code scanning for electronic menu access.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
04/2016 to 08/2022
Store Manager Music And Arts Garden Prairie, IL,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
12/2019 to 01/2020
Call Center Representative St. Joseph's Healthcare System Paterson, NJ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
05/2012 to 08/2013
Server Trilogy Health Services Thoreau, NM,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Designed emergency protocols to enhance customer and worker safety.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Suggested additional items to customers to increase restaurant sales.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Monitored dining rooms for safety and customer needs.
  • Refilled drinks and checked with diners to meet specific needs.
Education and Training
Expected in 06/2018
High School Diploma:
1 General High School - Naxos, Greece,
GPA:
Expected in
: Italian Studies
ClairePagonisJessicaNational And Kapodistrian University of Athens - Athens, Greece,
GPA:
Expected in
: Computer And Information Systems Security
Community College of Philadelphia - Philadelphia, PA
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Albanian:
Native/ Bilingual
Negotiated:
Greek:
Native/ Bilingual
Negotiated:
Italian:
Professional
Negotiated:

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Resume Overview

School Attended

  • 1 General High School
  • ClairePagonisJessicaNational And Kapodistrian University of Athens
  • Community College of Philadelphia

Job Titles Held:

  • Restaurant Hostess
  • Store Manager
  • Call Center Representative
  • Server

Degrees

  • High School Diploma
  • Some College (No Degree)

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