LiveCareer-Resume

Restaurant Hostess resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Customer Service Representative with an emphasis on administrative workflows bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Administrative assistant accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Skills
  • Self-Motivated
  • Time Management and Prioritization
  • Service-Oriented
  • Highly Organized
  • Personable and Friendly
  • Reliable and Trustworthy
  • Flexible and Adaptable
  • Team Player
  • Conflict and Complaint Resolution
  • Skilled in Microsoft Programs
Work History
Restaurant Hostess, 10/2020 to Current
Omni HotelsJacksonville, FL,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating for between 200-350 people per shift.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Answered customer questions about hours, seating and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Alerted servers and managers of large groups and prepared seating.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bartender, 11/2019 to 07/2020
Six Flags, Inc.Gurnee, IL,
  • Organized bar inventory to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Bartender, 05/2015 to 11/2019
Stk SteakhouseChicago, IL,
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Consulted with managers to organize special events and promotions.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Improved and applied social media marketing strategies to increase patronage.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Electronic Medical Records Specialist, 07/2010 to 07/2016
Arbor HospiceDearborn, MI,


  • Demonstrated, sold, trained, and supported electronic medical records to physicians and medical offices.
  • Identified new methods to optimize medical records management.
  • Utilized Soapware to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Taught physicians and staff how to upload/enter progress notes, history and physicals into electronic medical records.
  • Taught medical billers how to use EMR for claim billing and processing payments.
  • Traveled country-wide to offer onsite training for physicians and their staff
  • Entered and maintained Salesforce entries for recording of client interactions.
  • Utilized Microsoft programs for various office needs.
  • Scheduled trainings, transitions, meetings, demos, and other various office related activities.
  • Handled customer issues, questions, concerns using customer service techniques and diverted calls to other departments as needed.
Customer Support Specialist, 05/2006 to 06/2010
Company NameCity, State,
  • Provided primary customer support to internal and external customers.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Associate of Science: Business Administration, Expected in 05/2023
Waubonsee Community College - Sugar Grove, IL
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Waubonsee Community College

Job Titles Held:

  • Restaurant Hostess
  • Bartender
  • Bartender
  • Electronic Medical Records Specialist
  • Customer Support Specialist

Degrees

  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: