Restaurant Hostess resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Customer Service Representative with an emphasis on administrative workflows bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Administrative assistant accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Skills
Self-Motivated
Time Management and Prioritization
Service-Oriented
Highly Organized
Personable and Friendly
Reliable and Trustworthy
Flexible and Adaptable
Team Player
Conflict and Complaint Resolution
Skilled in Microsoft Programs
Work History
Restaurant Hostess, 10/2020 to Current Omni Hotels – Jacksonville, FL,
Cultivated positive guest relations by managing information and orchestrating speedy seating for between 200-350 people per shift.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Used cash registers and credit card machines to cash out customers.
Monitored seating area and checked restrooms regularly to keep spotless.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Answered customer questions about hours, seating and menu information.
Collected information from arriving customers to seat groups or place them on waitlist.
Alerted servers and managers of large groups and prepared seating.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Supervised server balance and monitored table turnover to accurately seat customers.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bartender, 11/2019 to 07/2020 Six Flags, Inc. – Gurnee, IL,
Organized bar inventory to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept bar presentable and well-stocked to meet customer needs.
Set up bar for operation, obtained cash bank and stocked service bar.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Bartender, 05/2015 to 11/2019 Stk Steakhouse – Chicago, IL,
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Consulted with managers to organize special events and promotions.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Improved and applied social media marketing strategies to increase patronage.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Set up bar for operation, obtained cash bank and stocked service bar.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Electronic Medical Records Specialist, 07/2010 to 07/2016 Arbor Hospice – Dearborn, MI,
Demonstrated, sold, trained, and supported electronic medical records to physicians and medical offices.
Identified new methods to optimize medical records management.
Utilized Soapware to manage and confirm patient data, such as insurance, demographic and medical history information.
Taught physicians and staff how to upload/enter progress notes, history and physicals into electronic medical records.
Taught medical billers how to use EMR for claim billing and processing payments.
Traveled country-wide to offer onsite training for physicians and their staff
Entered and maintained Salesforce entries for recording of client interactions.
Utilized Microsoft programs for various office needs.
Scheduled trainings, transitions, meetings, demos, and other various office related activities.
Handled customer issues, questions, concerns using customer service techniques and diverted calls to other departments as needed.
Customer Support Specialist, 05/2006 to 06/2010 Company Name – City, State,
Provided primary customer support to internal and external customers.
Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Described product highlights and benefits to help guide purchasing decisions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Recommended products to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Associate of Science: Business Administration, Expected in 05/2023 Waubonsee Community College - Sugar Grove, IL GPA:
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