LiveCareer-Resume

restaurant hostess resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Extremely organized and cleanly with a well knowledge background in customer service.

Skills
  • Front-of-house display creation
  • Reservation Coordination
  • Guest Seating Arrangements
  • Table setting
  • Communication skills
  • To-Go Order Preparation
  • High-Volume Dining
  • Cleaning
  • Dining area cleanliness
Work History
09/2018 to Current
Restaurant Hostess Omni Hotels San Diego, CA,
  • Assisted managers with quickly resolving service- and food-related issues.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Planned and executed large guest parties by organizing menus, spaces and special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Documented reservations and communicated changes to guests using our Ipad.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using our Ipad.
  • Took information about guests' party size, led to seating,and offered menus.
  • Promoted business loyalty by fostering positive customer relationships.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
08/2017 to 08/2018
Cashier Buffalo Wild Wings Columbia, SC,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Counted cash in register drawer at beginning and end of shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Worked closely with the manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
02/2016 to 08/2016
Sandwich Artist Coborn's Hayward, WI,
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Processed payments and counted change to complete transactions.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Assisted guests, including offering personable greetings and taking orders.
  • Cleaned food preparation areas, tools and equipment.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Assisted customers in choosing menu items by providing food complementing information.
Education
Expected in
High School Diploma:
Wake Technical Community College - Raleigh, NC
GPA:

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Resume Overview

School Attended

  • Wake Technical Community College

Job Titles Held:

  • Restaurant Hostess
  • Cashier
  • Sandwich Artist

Degrees

  • High School Diploma

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