LiveCareer-Resume

restaurant hostess resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Hardworking, offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Positive and upbeat and makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. High-energy, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Menu Memorization
  • High-Volume Dining
  • Food Inspection
  • Seating Assignment Preparation
  • Table Setting Arrangements
  • Dining Customer Service
  • Personable and Friendly
  • Team Player
  • Creative Problem Solving
  • Reliable and Trustworthy
  • Flexible and Adaptable
  • Service Oriented
  • Multitasking and Prioritization
  • Front- and Back-of-House Coordination
  • Reservation Management
  • Table Assignment Management
  • Active Listening and Communication
  • Attention to Detail
  • Verbal and Written Communication
  • Large Party Preparation
  • Self-Motivated
  • Cleaning and Sanitizing
  • Service-Oriented
  • Multi-Line Telephone Systems
  • Guest Greeting and Seating
  • Wait List Management
  • Customer-Oriented
  • Opening and Closing Procedures
  • Time Management and Prioritization
  • Warm and Welcoming
  • Safe Food Handling
  • Table Bussing
  • Special Dietary Requirements
  • Service Prioritization
  • Effective Customer Upselling
  • Buffet Setup and Takedown
  • Good Communication
  • Team Player With A Positive Attitude
  • Follows Directions
  • Self-Motivated And Persistent
  • Honest And Trustworthy
  • Hard Working And Dependable
  • Assertive, Learns Quickly
Experience
Restaurant Hostess, 05/2022 - Current
Omni Hotels New Orleans, LA,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered phones promptly to record and confirm reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained QR code scanning for electronic menu access.
Food Runner,Cashier,Banker, 09/2016 - Current
Source It Hawaii City, STATE,
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Offered insight into menu items to answer customer questions.
  • Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Reconciled cash and checks against computer records at end of shift.
Server, Food Runner, Busser, 09/2016 - Current
Gourmet Events Hawaii City, STATE,
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Helped employees complete required activities during peak periods.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Expedited food to tables to assist servers during busy periods.
  • Assisted servers to optimize guest dining experience.
  • Memorized dining room floor plans and understood seat number system.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Offered insight into menu items to answer customer questions.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Stocked service supply areas with tableware, garnishes and prepared food.
Server, Busser, 02/2019 - 04/2023
Liliha Bakery III City, STATE,
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Helped employees complete required activities during peak periods.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Expedited food to tables to assist servers during busy periods.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Notified manager of issues with equipment or breakage.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
Server, Busser, Salad Bar Prep, 08/2018 - 02/2019
Dennys Restaurant City, STATE,
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Followed safety protocols in handling of equipment and food.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Helped employees complete required activities during peak periods.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Expedited food to tables to assist servers during busy periods.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Took precautions to avoid cross-contamination between food items.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Set up buffet and replenished items at salad bar.
  • Notified manager of issues with equipment or breakage.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored buffet food quantities and refilled items.
  • Replaced aging items with fresh ingredients.
  • Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
  • Kept bar, guard and floor areas neat, cleaning up spills and wiping down counters.
  • Restocked plates, utensils and ingredients to keep salad bar fresh for customers.
Server, Busser, 02/2018 - 07/2018
Star Of Honolulu City, STATE,
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Helped employees complete required activities during peak periods.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Expedited food to tables to assist servers during busy periods.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Notified manager of issues with equipment or breakage.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
Cashier,Barista, Frosting Cupcakes, 10/2015 - 06/2016
Magnolia Bakery New York City, STATE,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
Education and Training
Certificate Of Completion: Computer Engineering Technology, Expected in 10/2004
-
Hawaii Technology Institute - Honolulu, HI
GPA:
Status -
GED: , Expected in 07/1997
-
Farrington Community School For Adults - Honolulu, HI
GPA:
Status -
: , Expected in
-
President Theodore Roosevelt High School - Honolulu, HI
GPA:
Status -

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Resume Overview

School Attended

  • Hawaii Technology Institute
  • Farrington Community School For Adults
  • President Theodore Roosevelt High School

Job Titles Held:

  • Restaurant Hostess
  • Food Runner,Cashier,Banker
  • Server, Food Runner, Busser
  • Server, Busser
  • Server, Busser, Salad Bar Prep
  • Server, Busser
  • Cashier,Barista, Frosting Cupcakes

Degrees

  • Certificate Of Completion
  • GED

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