restaurant hostess resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Skills
Menu Memorization
Food Inspection
Wine Pairings
Dining Customer Service
Dining Crew Workflow Optimization
High-Volume Dining
Seating Assignment Preparation
Team Player
Highly Organized
Personable and Friendly
Time Management and Prioritization
Self-Motivated
Customer-Oriented
Large Party Preparation
Reliable and Trustworthy
Warm and Welcoming
PPE Guideline Compliance
Multi-Line Telephone Systems
Reservation Management
Wait List Management
Verbal and Written Communication
Flexible and Adaptable
Appointment Scheduling
Treatment Room Setup
Insurance Verification
Knowledge of Dental Terminology
Data Entry Software
Medical Charting
Administrative Support
Advising Patents
Medical Recordkeeping
Cleaning and Sterilizing
Time Management
Detail-Oriented
Taking Client Histories
Preparing Treatment Rooms
Medical Report Preparation
Customer Service
Organization and Time Management
Patient Scheduling
Data Entry
Dental Staff Support
Dental Terminology
Office Opening and Closing
HIPAA Compliance
Patient Flow Management
Payment Processing
Electronic Dental Record (EDR)
Education and Training
Tennessee School of Beauty of Knoxville IncKnoxville, TNExpected in 05/2009 ā āAssociate of Arts:Cosmetology Education - GPA:
West End AcademyKnoxville, TN, Expected in 06/2006 ā āHigh School Diploma: - GPA:
Experience
Omni Hotels - Restaurant Hostess Atlanta, GA, 03/2013 - 01/2015
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take reservations.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Greeted guests and sat customers at tables or in waiting areas.
Stayed attentive to server availability and table turnover to quickly seat guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Communicated with servers about new tables, changes in food availability and customer comments.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Resolved customer service and food-related issues to maintain guest satisfaction.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Developed long-term relationships with customers to increase opportunities for repeat business.
Directed customers to bar area in high-traffic times to increase drink sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Relayed orders to service bar and kitchen via point-of-sale register system.
Greeted guests and gathered information to seat groups or place on waitlist.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Built positive relationships with other front-of-house and kitchen staff.
Monitored dining area to assess server capacity and estimate wait times.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Silverspot Cinemas - Main Bartender Coconut Creek, FL, 02/2010 - 03/2013
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Talked easily with patrons to build rapport and earn repeat business.
Maintained detailed inventory of bar supplies and stocked work areas.
Stocked bar with beer, wine, liquor and related supplies.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Trained new bartenders on drink preparation and upselling techniques.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Completed regular bar inventories and daily requisition sheets.
Collected and organized daily till totals and tips.
Monitored patron alcohol consumption to encourage safety.
Met customer, business operations and server needs with minimal errors or delays.
Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Advertised, marketed and recommended drink options to guests.
Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Prepared specialty drinks to support servers.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Introduced new seasonal and special events menu items to successfully increase monthly sales.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Processed above-average daily revenue and consistently met targets for special events and promotions.
Reduced inventory losses and moved older products by creating new drink menu items.
Promoted products to customers to enhance bill totals with high-profit items.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Collected appetizer, entree and wine orders from patrons.
Erickson Living - Front Desk Receptionist Highlands Ranch, CO, 01/2010 - 03/2013
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Educated patients about post-operative and at-home care for optimal outcomes.
Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
Verified, updated and entered patient information into system.
Answered and managed incoming calls and emails.
Collected payments from patients and arranged payment schedules.
Scheduled cleanings and dental appointments for patients using appointment software.
Took customer payments and billed insurance companies for remaining balance.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Arranged documents for insurance claims.
Gathered medical information, dental health history and vitals from patients.
Maintained master calendar and scheduled new appointments based on provider availability.
Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Scheduled and attended staff meetings and committees to record minutes for future reference.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Communicated with patients with compassion while keeping medical information private.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Completed relevant insurance and other claim forms.
Interviewed patients to complete case histories and intake forms.
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