Restaurant Hostess Resume Example IHOP International House Of Pancakes

Paige

Hewitt

Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in life and any company i become apart of. Knowledgeable and dedicated customer service professional with extensive experience in an office setting and also experience in the restaurant industry which all call for exceptional customer service skills, being a Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients/customers. Highly motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Fierce work ethic
Strong communication skills
Customer service oriented
Outgoing and energetic
Skilled Problem-solving
Professional telephone demeanor
POS systems expert

Computer proficient
Data entry
Goal oriented
Hungry for Success
Motivated team player
Strong interpersonal skills
Positive and friendly

Education

Sierra Community CollegeRocklin, CAAssociate of Arts: Human Services

Currently still attending

Visions Independent StudyCarmichael, CA11/2011GED

Work History

IHOP International House Of Pancakes- Restaurant Hostess
Roseville, CA06/2018 - 01/2019

Assisted managers with quickly resolving service- and food-related issues
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Answered customer questions about hours, seating and any information inquired about
Prepared to-go orders for pick up in a timely fashion
Helped clean tables that had not been bused yet if there was a wait and the table was needed quickly
Made sure the wait area remained clean and in order
If customers had a wait of longer than 15 minutes i would offer to get them drinks or a menu so once seated the server could take the order promptly
Any questions or concerns that customers had i tried to deal with to the best of my ability before having to involve a manager or higher up

Sierra Seminars Real Estate School- Receptionist
Carmichael, CA08/2009 - 04/2017

Routed incoming mail and messages to relevant personnel without delay
Answered telephone calls, scheduled appointments with current clients by doing outbound calls, reminded all appointments scheduled 2 days prior to set appointment
Collected and distributed messages to team members and managers to support open communication and high customer service
Provided clerical support to employees by copying, faxing and filing documents whenever needed
Collected, sorted, distributed and sent mail and packages
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to correct departments or personnel
Organized and scheduled office meetings as well as client appointments for team of 5 different professionals in the real estate industry, effectively accommodating hectic agendas
Kept reception and testing area clean and neat to give visitors positive first impression
Kept bathroom clean and stocked
Resolved customer problems and complaints by always giving the best customer service possible
Organized all files and emails
Processed cash, credit card, and payments made by check and gave exact change necessary
Made nightly deposits for bank drop's
Anything that was asked of me I did to the absolute best of my ability

Supercuts- Front Office Receptionist
Fair Oaks, CA02/2007 - 09/2007

Consistently received positive performance reviews from guests
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 35 daily customers
Educated clients about products and self-maintenance for healthy hair based on needs and preferences
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
Answered over 55 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options and different services we offered
Created memorable customer experiences by including special's our salon was promoting at the time that would not affect the price of actual haircut just the product the salon was promoting
I always made sure that when the customers entered the salon they saw a smiling face that was very personable and friendly

Pretzel-time- Team Member
Citrus Heights, CA08/2006 - 12/2006

Kept work areas clean, organized and safe to promote efficiency and team safety
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
Maintained productive, efficient approach to all tasks
Sought out ways to go above and beyond job requirements
Learned all required tasks quickly to maximize performance
Contributed to team success by completing jobs quickly and accurately
Created appealing displays for routine arrangements and special promotions
Eliminated discrepancies in financial reporting and record keeping through accurate preparation and management of point of sale register where I took payments and at the end of my shift kept record of payments and money drops
Successfully communicated with all team members to navigate job duties and complete daily tasks
Developed strong relationships with coworkers and managers
Lifted, stacked and transported boxes weighing up to 55 pounds

References

Wallace Cooke, Retired Business Owner

Previous Employer at Sierra Seminars

916-966-3004

Sherri Hammock, Management

Previous co-worker at Sierra Seminars

916-308-3975

John Godschalk, Loan Officer

Mentor

916-802-0049

Resume Overview

Companies Worked For:

IHOP International House Of Pancakes
Sierra Seminars Real Estate School
Supercuts
Pretzel-time

School Attended

Sierra Community College
Visions Independent Study

Job Titles Held:

Restaurant Hostess
Receptionist
Front Office Receptionist
Team Member

Degrees

Associate of Arts : Human Services
GED

Restaurant Hostess Resume Example

Resume Score: 80%

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