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Restaurant Hostess Resume Example

Resume Score: 80%

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Paige
Hewitt
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in life and any company i become apart of. Knowledgeable and dedicated customer service professional with extensive experience in an office setting and also experience in the restaurant industry which all call for exceptional customer service skills, being a Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients/customers. Highly motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Fierce work ethic
  • Strong communication skills
  • Customer service oriented
  • Outgoing and energetic
  • Skilled Problem-solving
  • Professional telephone demeanor
  • POS systems expert
  • Computer proficient
  • Data entry
  • Goal oriented
  • Hungry for Success
  • Motivated team player
  • Strong interpersonal skills
  • Positive and friendly
Education
Sierra Community CollegeCityAssociate of Arts: Human Services
  • Currently still attending
Visions Independent StudyCity11/2011GED
Work History
Company Name- Restaurant Hostess
City, State06/2018 - 01/2019
  • Assisted managers with quickly resolving service- and food-related issues
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Answered customer questions about hours, seating and any information inquired about
  • Prepared to-go orders for pick up in a timely fashion
  • Helped clean tables that had not been bused yet if there was a wait and the table was needed quickly
  • Made sure the wait area remained clean and in order
  • If customers had a wait of longer than 15 minutes i would offer to get them drinks or a menu so once seated the server could take the order promptly
  • Any questions or concerns that customers had i tried to deal with to the best of my ability before having to involve a manager or higher up
Company Name- Receptionist
City, State08/2009 - 04/2017
  • Routed incoming mail and messages to relevant personnel without delay
  • Answered telephone calls, scheduled appointments with current clients by doing outbound calls, reminded all appointments scheduled 2 days prior to set appointment
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Provided clerical support to employees by copying, faxing and filing documents whenever needed
  • Collected, sorted, distributed and sent mail and packages
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to correct departments or personnel
  • Organized and scheduled office meetings as well as client appointments for team of 5 different professionals in the real estate industry, effectively accommodating hectic agendas
  • Kept reception and testing area clean and neat to give visitors positive first impression
  • Kept bathroom clean and stocked
  • Resolved customer problems and complaints by always giving the best customer service possible
  • Organized all files and emails
  • Processed cash, credit card, and payments made by check and gave exact change necessary
  • Made nightly deposits for bank drop's
  • Anything that was asked of me I did to the absolute best of my ability
Company Name- Front Office Receptionist
City, State02/2007 - 09/2007
  • Consistently received positive performance reviews from guests
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 35 daily customers
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Answered over 55 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options and different services we offered
  • Created memorable customer experiences by including special's our salon was promoting at the time that would not affect the price of actual haircut just the product the salon was promoting
  • I always made sure that when the customers entered the salon they saw a smiling face that was very personable and friendly
Company Name- Team Member
City, State08/2006 - 12/2006
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
  • Maintained productive, efficient approach to all tasks
  • Sought out ways to go above and beyond job requirements
  • Learned all required tasks quickly to maximize performance
  • Contributed to team success by completing jobs quickly and accurately
  • Created appealing displays for routine arrangements and special promotions
  • Eliminated discrepancies in financial reporting and record keeping through accurate preparation and management of point of sale register where I took payments and at the end of my shift kept record of payments and money drops
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Developed strong relationships with coworkers and managers
  • Lifted, stacked and transported boxes weighing up to 55 pounds
References

Wallace Cooke, Retired Business Owner

Previous Employer at Sierra Seminars

916-966-3004

Sherri Hammock, Management

Previous co-worker at Sierra Seminars

916-308-3975

John Godschalk, Loan Officer

Mentor

916-802-0049

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Resume Overview

School Attended

  • Sierra Community College
  • Visions Independent Study

Job Titles Held:

  • Restaurant Hostess
  • Receptionist
  • Front Office Receptionist
  • Team Member

Degrees

  • Associate of Arts : Human Services
    GED

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