restaurant hostess resume example with 3+ years of experience
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Organizes and stocks workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations.
Diligent Hostess with several years of career work within fine dining establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional chClaireges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Warm and Welcoming
- Menu Memorization
- Team Player
- Seating Assignment Preparation
- Covid Symptom Screening
- Wheelchair Support
- Special Dietary Requirements
- Guest Greeting and Seating
- Dining Crew Workflow Optimization
- Multi-Line Telephone Systems
- Reservation Management
- Table Setting Arrangements
- To-Go Order Preparation
- Dining Customer Service
- Large Party Preparation
- High-Volume Dining
- Front- and Back-Of-House Coordination
- Table Assignment Management
- Time Management
- Guest Relations Management
- Active Listening and Communication
- Wait List Management
- Restaurant Operation
- Reservation Coordination
- Billing and Payment Processing
- Debris and Trash Removal
- Safe Handling Standards
- Dietary Restrictions
- Phone Inquiries
- Cash Register Operations
- Dining Reservations
- Bar Terminology
- Hospitality Management
- Bill Computation
- Customer Preferences
- Maintaining Glassware Stock
- Customer Loyalty
- Supply Restocking
- Availability Record Keeping
- Performance Strategies
- Operational Efficiency
Amelia Island, FL, 08/2022 - Current
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Planned and executed Number-guest parties by organizing menus, spaces and special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Independence, MO, 07/2021 - 07/2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
City, STATE, 10/2015 - 06/2018
- Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Assisted managers with quickly resolving service- and food-related issues.
- Recorded available tables after seating each party using specialized seating software.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked and restocked server areas and organized and got change for front counter.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by Number%.
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Resume Overview
School Attended
- PA Cyber Charter School
Job Titles Held:
- Restaurant Hostess
- Cashier Team Lead
- Hostess, Server
Degrees
- High School
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