LiveCareer-Resume

remote document processing specialist resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Student mentorship
  • Academic monitoring
  • Proficiency in [Software]
  • Student recruitment knowledge
  • Document control
  • Project support
  • File systems coordination
  • Data representation
  • Workflow management
  • Academic requirements knowledge
Experience
Remote, Document Processing Specialist, 08/2018 - 01/2021
Fidelity Investments Playa Del Rey, CA,
  • Managed data and prepared documentation to record [Type] information.
  • Prepared documentation for potential or existing clients and reviewed documents for completeness.
  • Filed paperwork according to standard operating procedures and entered data points into tracking system.
  • Evaluated doctoral prospect dissertations to ascertain fulfillment of requirements for original research and contributions to investigative body of knowledge completed.
  • Worked collaboratively with students regarding research, bibliographies and data compilation and assessment.
  • Approved all designated educational transactions, including pre-registration, drops, adds and withdrawals.
  • Resolved variances in accounts and reconciled histories with bank statements.
  • Scheduled patients in [Software] system and updated pertinent details related to insurance, payment histories and personal or confidential information.
  • Revised orders, finalized invoices and created billing logs to oversee more than $[Amount] in monthly accounts receivable for [Type] location.
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Reviewed and submitted workers' compensation, [Type] and [Type] claims for remittance.
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Posted surgical charges for [Number] providers across [Type] facility each [Timeframe].
  • Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
  • Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Maintained historical records by microfilming and filing documents.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Identified new techniques, including [Type] to improve workflows and addressed each with [Job title].
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Submitted claims to insurance companies.
  • Collected, posted and managed patient account payments.
  • Gathered information to produce accounts payable reports for review.
  • Processed check requests and invoices for [Number] locations every [Timeframe].
  • Reviewed legal claims for accuracy and issues.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
Customer Service Associate, 07/2014 - 03/2020
Westminster Village West Lafayette, IN,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
CNA, 08/2017 - 02/2019
KUTZ City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices and [Type] equipment to transport patients.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education and Training
High School Diploma: , Expected in 06/2018
-
Mount Pleasant High School - Wilmington , DE
GPA:
Status -
: Nursing Administration, Expected in
-
Delaware Technical And Community College - Owens - Newark , DE
GPA:
Status -

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Resume Overview

School Attended

  • Mount Pleasant High School
  • Delaware Technical And Community College - Owens

Job Titles Held:

  • Remote, Document Processing Specialist
  • Customer Service Associate
  • CNA

Degrees

  • High School Diploma
  • Some College (No Degree)

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