Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
A dedicated employee is known for punctuality, pursuing employment options where good customer service and appositive attitude will make a difference.
Skills
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Experience
02/2017 to 12/2020 Release of Information Specialist Francisan Health | Chesterton, IN,
- Pulled patient records and transferred information to appropriate parties.
- Provided respectful assistance to all parties, including patients, staff members, and insurance company representatives.
- Safeguarded medical records to maintain patient confidentiality.
- Released information to persons or agencies according to regulations.
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Logged all requests for medical records into spreadsheets.
- Streamlined day-to-day office processes to meet long-term goals.
- Determined and implemented techniques to improve the medical records retrieval process.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/2016 to 12/2017 Release of Information Assistant Bryanlgh Medical Center | Central City, NE,
- Answered telephone calls, responded to requests for information, and routed callers to correct personnel or departments.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails, and letters.
- Obtained customer information from phone calls and email communication and entered it into Epic, OnBase, and Outlook update internal records.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Maintained professional tone at all times, including during peak rush hours.
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
12/2000 to 12/2016 Dental Records Specialist/Lead Kaiser Permanente | City, STATE,
- Verified documents and associated records to catch and resolve discrepancies.
- Managed new files and retrieval requests quickly, which improved the filing process and accuracy by 100%.
- Collected and organized student data and statistics to verify eligibility and upgrade student records.
- Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks, and locating files upon request.
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Created or updated records with new files or information.
- Strictly adhered to confidentiality dictations to safeguard information.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Maintained office machines and supplies and coordinated servicing of malfunctioning equipment.
- Identified process improvement opportunities and implemented new standard practices that saved time and money.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Opened, sorted, reviewed, and stamped daily departmental mail and delivered informaation to the proper person.
- Promoted positive internal and external relations and focused on prompt and complete responsiveness to customers.
- Pulled patient records and transferred information to appropriate parties.
- Provided respectful assistance to all parties, including patients, staff members, and insurance company representatives.
- Set up patient charts and documented information in various company software.
- Safeguarded medical records to maintain patient confidentiality.
- Released information to persons or agencies according to regulations.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Streamlined day-to-day office processes to meet long-term goals.
- Determined and implemented techniques to improve the medical records retrieval process.
Education and Training
Expected in 06/1982 High School Diploma | Cleveland High School, Portland, OR
| Business/Communication Portland State University, Portland, OR
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Resume Overview
School Attended
- Cleveland High School
- Portland State University
Job Titles Held:
- Release of Information Specialist
- Release of Information Assistant
- Dental Records Specialist/Lead
Degrees
- High School Diploma
- Some College (No Degree)
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