Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

A dedicated employee is known for punctuality, pursuing employment options where good customer service and appositive attitude will make a difference.

Skills
  • Insurance Verification
  • Medical recordkeeping
  • Communication
  • Team building
  • Computer skills
  • Problem resolution
  • Team management
  • Organization
  • First Aid/CPR
  • Maintenance & Repair
  • Multitasking
  • Flexible
  • Leadership
  • Friendly, positive attitude
  • Clerical
Experience
02/2017 to 12/2020 Release of Information Specialist Francisan Health | Chesterton, IN,
  • Pulled patient records and transferred information to appropriate parties.
  • Provided respectful assistance to all parties, including patients, staff members, and insurance company representatives.
  • Safeguarded medical records to maintain patient confidentiality.
  • Released information to persons or agencies according to regulations.
  • Assigned patients to diagnosis-related groups using appropriate computer software.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Logged all requests for medical records into spreadsheets.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Determined and implemented techniques to improve the medical records retrieval process.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/2016 to 12/2017 Release of Information Assistant Bryanlgh Medical Center | Central City, NE,
  • Answered telephone calls, responded to requests for information, and routed callers to correct personnel or departments.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails, and letters.
  • Obtained customer information from phone calls and email communication and entered it into Epic, OnBase, and Outlook update internal records.
  • Greeted customers, answered general questions, and directed them to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
12/2000 to 12/2016 Dental Records Specialist/Lead Kaiser Permanente | City, STATE,
  • Verified documents and associated records to catch and resolve discrepancies.
  • Managed new files and retrieval requests quickly, which improved the filing process and accuracy by 100%.
  • Collected and organized student data and statistics to verify eligibility and upgrade student records.
  • Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks, and locating files upon request.
  • Retrieved, sorted, copied, and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Maintained office machines and supplies and coordinated servicing of malfunctioning equipment.
  • Identified process improvement opportunities and implemented new standard practices that saved time and money.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Opened, sorted, reviewed, and stamped daily departmental mail and delivered informaation to the proper person.
  • Promoted positive internal and external relations and focused on prompt and complete responsiveness to customers.
  • Pulled patient records and transferred information to appropriate parties.
  • Provided respectful assistance to all parties, including patients, staff members, and insurance company representatives.
  • Set up patient charts and documented information in various company software.
  • Safeguarded medical records to maintain patient confidentiality.
  • Released information to persons or agencies according to regulations.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Determined and implemented techniques to improve the medical records retrieval process.
Education and Training
Expected in 06/1982 High School Diploma | Cleveland High School, Portland, OR GPA:
Expected in | Business/Communication Portland State University, Portland, OR GPA:

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Resume Overview

School Attended

  • Cleveland High School
  • Portland State University

Job Titles Held:

  • Release of Information Specialist
  • Release of Information Assistant
  • Dental Records Specialist/Lead

Degrees

  • High School Diploma
  • Some College (No Degree)

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