Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Well-qualified case management professional skilled at directing clients through career planning steps and helping to build vocational strengths. Proficient in diverse program services and the current employment market. Well-organized and hardworking planner looking for a challenging position.
Friendly and efficient customer service associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Home depot standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Skills
Treatment plan creation
Patient care scheduling
Patient charting
Equipment cleaning
Medical recordkeeping
Problem Resolution
Entry management
Planning and Coordination
Organization
Team Management
Inventory management
Relationship Development
Supervision
Project Organization
Payment processing
POS systems
Cash drawer balancing
ID verification
Customer greeting
Product recommendations
Security monitoring
Scanner operations
Knowledge of wine and spirits
Cash counting machine operations
Merchandise restocking
Loss prevention
Cash register operation
Cash management
Customer assistance
Credit and cash transactions
Product displays
Store planning and display design
Safety methods
Inventory replenishment
Merchandise stocking
Team Building
Customer Service
CCTV
Process Improvement
Safety inspections
First Aid/CPR
Communications
File management
Treatment plan implementation
Basic math
People skills
Friendly, positive attitude
Project planning
Relationship building
Customer service
Data management
Experience
09/2019 to 03/2020
Rehabilitation TechnicianHca – Plantation, FL,
Monitored and assisted both occupational and physical therapists during treatments.
Documented and filed patient health reports and charts.
Frequently checked up on patients and offered patients assistance on using the equipment.
Transferred and transported patients from one area to another area.
Performed operational duties such as answering the phone, copying documents and updating schedule boards.
Established long and short-term goals for therapeutic services to encourage patient progress.
Connected individuals with relevant community resources and coordinated referrals.
Performed assessments to determine individual limitations and strengths.
Prepared patients for self-management and decision-making responsibilities.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
09/2019 to 12/2019
Lead StockerWegmans Food Markets – Webster, NY,
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Attended departmental meetings, providing feedback to enhance future performance.
Earned reputation for good attendance and hard work.
09/2018 to 01/2019
Front Desk Night AuditorHyatt Hotels Corp. – Huntington Beach, CA,
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Managed all front desk operations for busy high-volume hotel.
Completed all nightly updates to hotel rates and individual room charges.
Performed balance procedures for hotel accounts and resolved discrepancies.
Secured guest valuables in main safe or individual boxes.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Monitored reservations to track incoming parties and special events.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Arranged special accommodations for guests to maintain optimal satisfaction
Updated accounts and logs throughout shift to keep up with all requirements.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
Managed inventory of keys and linens each day and included all necessary information on audit reports.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Maintained cleanliness of bathrooms, lobby and front desk.
Reviewed item requests and room service orders for accuracy and any needed assistance.
Documented wake-up requests and set up automatic calls in system.
Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Assisted hotel guests with check in and out procedures courteously.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
10/2018 to 06/2019
CashierExeter Hospital – Kingston, NH,
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answering questions and offering advice.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Processed customer payments quickly and returned exact change and receipts.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Compiled and updated client data to track payments trends and support accurate accounting.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
Expected in 06/2018
High School Diploma: Benjamin O. Davis High School - Houston , TX GPA:
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