Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Focused team player familiar with helping patients with scheduling appointments, paperwork, and insurance issues and getting the patient to talk to the right department. Hardworking multitasker and always willing to learn more and stay busy. Love working with people and being able to help them.
Skills
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Work History
Rehabilitation Assistant, 11/16 - Current
Capital Health – Langhorne, PA,
Capital Health – Langhorne, PA,
- Answer phones and schedule appointments
- Greet customers and check them in.
- Have patients fill out paperwork and register the account.
- Schedule follow up appointments.
- Take payments for massage appointments and copays.
- Check insurance and scan in insurance cards.
- Help the therapists when needed in the gym.
- Help clean the gym.
- Open communication with other departments.
Shift Supervisor, 03/15 - Current
Petco – Statesboro, GA,
Petco – Statesboro, GA,
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Applied security, safety and loss prevention strategies during shifts.
- Helped store management meet standards of service and quality in daily operations.
- Provided coaching and counseling to employees to encourage professional growth as well as meet short- and long-term goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Retail Sales Associate, 05/14 - 03/15
Twin Liquors Lp – Plano, TX,
Twin Liquors Lp – Plano, TX,
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained clean sales floor and straightened and faced merchandise.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers with locating and choosing merchandise in any store department.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Used POS system to process sales, returns, online orders and gift card activations.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Sales Consultant, 09/06 - 04/14
Comcast Corporation – South Yarmouth, MA,
Comcast Corporation – South Yarmouth, MA,
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Implemented needs-assessment tools to identify demand for services and products.
- Assisted customers by answering questions and fulfilling requests.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Determined solutions for clients promptly and professionally.
- Educated customers on promotions to enhance sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers with locating and choosing merchandise in any store department.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma: , Expected in 05/1985
Kewaunee High School - Kewaunee, WI
Kewaunee High School - Kewaunee, WI
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Resume Overview
School Attended
- Kewaunee High School
Job Titles Held:
- Rehabilitation Assistant
- Shift Supervisor
- Retail Sales Associate
- Retail Sales Consultant
Degrees
- High School Diploma
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