Refugee Support Worker Refugee Advocacy Support Interpreter Volunteer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Flexible hard worker ready to learn and contribute to team success.

Reliable Support Worker offering 20-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.

Caring Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.

Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Life Skills Development
  • Experienced with Domestic violence clients
  • Experienced With Cancer Patients
  • Clean Driving Record
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Service
  • Verbal and Written Communication
  • Conflict Management
  • Multilingual Fluency including Persian , kurdish and Turkish
  • Decisive Decision-Making
  • Violence Prevention
  • Suicide Prevention Specialist
  • Patient-Centered Care
  • Women's Issues
  • Homeless and Dual Diagnosed Populations
  • Addictions Expert
  • Conflict Resolution
04/2001 to 04/2023
Refugee Support Worker /Refugee Advocacy Support/Interpreter Volunteer Kurdish Iranian Community Volunteers Centre City, STATE,
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Referred involved parties to needed community resources.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Resolved complex and escalated support issues.
  • Reported concerns and recommendations from clients and employees to senior management.
10/2012 to 04/2020
CEO / Store Manager/Sales Associate Azel Enterprise Pty Ltd City, STATE,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
04/2010 to 10/2018
Age Care / Advocacy & Support Bijan Ran City, STATE,
  • Provided clients with emotional support and companionship.
  • Assisted with mobility needs and maintaining personal hygiene of students.
  • Supported bathing, dressing and personal care needs.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Laundered clothing and bedding to prevent infection.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Assisted clients with maintaining good personal hygiene.
  • Monitored health and well-being of clients and reported significant health changes.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Contributed to case reviews of client status and progress.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Drove clients to doctors' appointments and social outings.
Education and Training
Expected in 09/2007
Bachelor of Social Work : Social Sciences
RMIT University - Melbourne ,

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Resume Overview

School Attended

  • RMIT University

Job Titles Held:

  • Refugee Support Worker /Refugee Advocacy Support/Interpreter Volunteer
  • CEO / Store Manager/Sales Associate
  • Age Care / Advocacy & Support


  • Bachelor of Social Work

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