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Realtor Resume Example

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REALTOR
Professional Profile
Foodservice sales position allowing for parlay of demonstrated customer service, communication, management, and operations skills. Dynamic professional with over 35 years of wide-ranging experience in the food and beverage industry. Motivated, self-starter who works well autonomously as well as in a team environment. Respected and praised by peers and colleagues for outstanding support. Cross-functional communicator who is able to maintain productive relationships with all levels of management, staff, customers, vendors, as well as individuals of diverse backgrounds, ages, and cultures. Able to prioritize and execute multiple tasks. Effective motivator, trainer, and mentor. Dedicated to quality results through continuous improvement. Bar Operations Management Team Management & Training Leadership / Team Building Personnel Supervision Relationship Building Customer Service Opportunity Identification Business Development Floor Management Purchasing & Inventory Management Food Safety Effective Time Management Skills
Qualifications
  • Extensive knowledge in the Food and Beverage Business,
  • Outstanding customer service
  • Excellent judgment                
         Anticipating clients needs Suggestive selling ,Courteous
Problem solving
Multi-tasking ability
  • Basic accounting
ALOHA POS SYSTEM
MICROSOFT WORD
EXCEL POWER POINT

Relevant Experience
Recognized for outstanding customer service. Consistently received 100% positive customer feedback. A Finalist in the-Greater Springfield Convention and Visitor Bureau (GSCVB) Howdy Awards for Hospitality Excellence. [A ccomplishment].
Experience
04/2017 to Current
RealtorRandal Realtors Real Estate Agency － Mystic, CTCultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Created professional business presentations. Designed promotional materials. Created and executed marketing/PR campaigns, Established and maintained effective communication system with clients/customers. Compiled statistical information for special reports. . Cultivated strong working relations with other industry professionals, Handled telephone inquiries. Negotiated and coordinated contracts for clients.Used networking opportunities to create successful, on-going business relationships. Identified prospective customers using lead generating methods,
07/2004 to 07/2006
BartenderSmithsonian Neighborhood Grill & Bar － Hatfield, MA
  • Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Well established, high volume casual neighborhood restaurant / bar.
04/1996 to 12/2012
Bartender, ServerFitzwilly's Bar & Restaurant － Northampton, MA
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house. Collected money and made change. Opened and closed bar tabs and transferred tabs to dining area. Processed cash, credit card and voucher payments. Maintained bar stocks, replenishing daily as necessary. Maintained a neat personal appearance. Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Maintained bar stocks, replenishing daily as necessary. Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
  • Well established, high volume casual neighborhood restaurant / bar.
12/1995 to 03/1996
Crew SupervisorIsland Management Construction Company － Denver, COManaged the day-to-day tactical and long-term strategic activities within the business. Reported and consolidated company financial performance. Calculated, prepared, and issued bills, invoices and account statements. Communicated with customers, employees and other individuals to answer questions and explain information. Contacted new and existing customers to discuss how specific products could meet their needs.
12/1992 to 12/1995
BartenderHoliday Inn Key Largo Resort & Marina － Key Largo, FL
  • Delivered quality food and beverage service to guests in a responsible manner. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Processed cash, credit card and voucher payments. 130-room hotel.
03/1991 to 03/1995
Owner / OperatorSinecure, Inc － Key Largo, FLFollowed through with competent execution of project plans by providing proper tools and equipment to all personnel. Built and maintained effective accounts receivable and cash flow monitoring systems. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Created new processes and systems for increasing customer service satisfaction. Managed quality communication, customer support for each client. Managed cash stock and inventory balances accurately.
02/1989 to 09/1993
BartenderMarina Del Mar Hotel － Key Largo, FL
  • Made engaging connections with guests to create loyalty. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Processed cash, credit card and voucher payments. 76-room resort.
03/1987 to Current
Bar ManagerRoyal Caribbean International Cruises － Miami, FL
  • 800-2400 passenger ships with six to sixteen bars depending on vessel. Managed over 70 service employees. Maintained full knowledge of all menu items, contents and preparation methods. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Upheld a high standard of cleanliness in all work areasEfficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. . Created a list of signature drinks that increased bar revenue by 10%.
12/1984 to 02/1987
Bar Manager/BartenderAmerican Hawaiian Cruises － Honolulu, HI
  • Built sales forecasts and schedules to reflected desired productivity targets. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Managed accounts payable, accounts receivable and payroll. Regularly updated computer systems with new pricing and daily food specials. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Processed cash, credit card and voucher payments. 720-passenger ship with six bars; sailed exclusively to the six Tahitian islands. Managed 28 employees.
05/2015
Bartender, ServerNoah's Restaurant － Stonington, CT
  • Delivered quality food and beverage service to guests in a responsible manner. Maintained full knowledge of bar and menu items and made recommendations. Small 75 seat casual fine dining restaurant / bar located in the heart of historic Stonington Borough.
02/2014
ServerElla's Food & Drink － Westerly, RI
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty. 200-seat restaurant with private dining and an outdoor terrace, featuring award winning French-Asian inspired fare.
Education
High School Diploma
Affiliations
Board member Quiambaug Fire District, Stonington CT
Skills
Customer Service, event planning, 

functional, inventory management, Leadership, Marketing, Excel, PowerPoint, Microsoft Word, negotiation, personnel, POS, presentations, Problem Solving, proposals, purchasing, quality, real estate, Sales
Additional Information
  • INDUSTRY AWARDS Greater Springfield Convention and Visitors Bureau (GSCVB), Springfield, MA Howdy Awards for Hospitality Excellence Finalist, Category - Beverage
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Resume Overview

Companies Worked For:

  • Randal Realtors Real Estate Agency
  • Smithsonian Neighborhood Grill & Bar
  • Fitzwilly's Bar & Restaurant
  • Island Management Construction Company
  • Holiday Inn Key Largo Resort & Marina
  • Sinecure, Inc
  • Marina Del Mar Hotel
  • Royal Caribbean International Cruises
  • American Hawaiian Cruises
  • Noah's Restaurant
  • Ella's Food & Drink

Job Titles Held:

  • Realtor
  • Bartender
  • Bartender, Server
  • Crew Supervisor
  • Owner / Operator
  • Bar Manager
  • Bar Manager/Bartender
  • Server

Degrees

  • High School Diploma

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