Knowledgeable and dedicated customer service professional with extensive experience in the finance and real estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Extremely fast learner with any new assigned duties. Driven work ethic with dedication to personal and professional success. Attaining MBA in general management after BA graduation in 2021.
Skills
Professional telephone demeanor
Recordkeeping strengths
Complaint resolution
Account management
Fast learner
Driven work ethic
Dedicated
Database Management
Lending
Administrative support
Loan processing
Loan preparations
MS Office
Process improvement
Relationship development
Contracts knowledge
Legal requirements
Closing process coordination
Real estate industry knowledge
Lender relationship management
Education and Training
Southern New Hampshire UniversityManchester, NH, Expected in ā āBachelor of Arts:Business Administration And Finance - GPA:
President's List Summer 2020
Certifications
NMLS Licensed
Registered Notary Public
Experience
Hibbett Sports, Inc. - Real Estate Title Processor Abilene, TX, 11/2020 - Current
Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status.
Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
Prepared closing documents with care to eliminate errors or delays in processes.
Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
Consulted with title department to resolve problems such as tax liens, boundary disputes and encroachments.
Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
Reviewed documents for accuracy and verified funds.
Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
Affinity Plus Federal Credit Union - Universal Member Advisor City, STATE, 12/2016 - 11/2020
Resolved account issues over phone with 35 to 80 customers daily.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Investigated and resolved accounting, service and delivery concerns.
Explained different types of loans pertaining to client situations.
Worked with underwriters to fix application problems and resolve issues.
Reviewed loan files and updated to match current standards.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed and administered customer loan applications
Reviewed and edited loan agreements to promote efficiency and accuracy.
Member's Cooperative Credit Union - Lead Member Services Representative City, STATE, 12/2015 - 12/2016
Completed training and worked effectively under high-pressure client services environments.
Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Followed up with customers regularly via phone and email to obtain payments and schedule services.
Trained in new employees to deliver high customer service experience
Balanced and audited all vaults, ATM's, and cash recyclers on-site several times per day to maintain accuracy.
Winnie Trading Post - Store Manager City, STATE, 04/2013 - 12/2015
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Oversaw, trained and encouraged 5 cashier's, promoting culture of efficiency and performance.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Reconciled daily sales transactions to balance and log day-to-day revenue with Cashier Live.
Accomplishments
Promoted to Universal Member Advisor after 1 year and 8 months of employment with Affinity Plus
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