Resourceful, dynamic professional with broad range of experience in different industries as a leader and innovator. Highly skilled in operations and management, planning and logistics, and resource optimization. Strong leader and motivator who excels in teaching, training and empowering employees. Demonstrated strengths in communication team development and staff training. Prove track record of success in creative and effective management of diverse personnel in different industries. Flexible, adaptable, results driven and committed to doing my best and delivering quality service. Operations Management Account management Sales Management Organizational Effectiveness Marketing Strategies & Programs Personnel Management Resource Planning & Management Facilities Operations Program Analysis and Evaluation Policy and Program Development Personnel Scheduling Policies & Procedures Development Leadership Training Sales and Distribution Strategies Policy and Procedure administration Technical Expertise includes: Microsoft Office Suite, Internet Explorer
•Perform adjustments (i.e., closed, denied, and simple adjustments)
•Meet Quality, Productivity, Compassion, and Attendance requirements
•Ensure Member Satisfaction through:
maintaining accurate documentation in ORS, providing assistance to members with status updates, and being responsible for ownership and issue resolution of member issues
•Identifying and resolving anticipated member issues to prevent future calls
•Maintain proficiency in all technical applications (technical skills and system knowledge)
•Comply with all current policies, procedures and work flows
•Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.
•Extensive work experience, possibly in multiple functions.
•Works independently and accountable for individual work
account management, clients, progress, sales, San, scheduling, staffing, supervision
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