Successful Quality Assurance Specialist with over 15 years experience supervising QA teams on highly visible or high visibility, revenue producing applications. Proficient in all aspects of systems development lifecycle (SDLC) testing and recognized team leader and subject matter expert on strategic UPS applications. Effective leader, motivator, planner and problem solver with very strong proven work ethic.
MS Office, Project, Power Point, Access, Outlook, SharePoint, HP Quality Center
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Review detailed business and IT functional design requirements; ranking them according to their difficulty to determine QA team assignments Attend detailed design overview meetings for all requirements for bi yearly each releases Develop testing project plans in support of defined requirements including task schedules, dependencies, implementation support and mitigation strategies Facilitate internal team test plan reviews ensuring completeness and accuracy prior to review with applications Attend all application test plan reviews in support of internal and external team members Develop and coordinate training plans and activities and execute detailed training for new team members Created the detailed training plan for the initial Off shore global development effort with IBM, including managing and training of their staff Performed a three month training course for the Off shore staff which included daily four hour conference calls with recorded secessions including application and test plan training, mock test plan reviews and Video conference knowledge testing and performance reviews of the IBM staff Supervise testing efforts for Off shore staff and provide status of performance to management on a weekly basis Coordination and testing of production support and maintenance defects by utilizing defect tracking systems in accordance to UPS QA guidelines Recording and tracking the assignment and progress for all production support and maintenance defects through MS Excel spreadsheets Analyze and sign-off on returned production support and maintenance defects and provide weekly status to management and application groups and attend weekly defect status meetings Supervise production support defects for weekend implementations for the two weekend releases per year Manage Non release related projects which includes creating schedules, conducting test plan reviews, ensuring testing is complete in accordance with deadlines and coordinating and supervise production implementation activities Manage team resources to meet tight deadlines on multiple projects, ensuring all processes and procedures adhere to guidelines and status is updated each week by QA team members Assist in identifying process improvements and best practice enhancements in order to improve overall testing strategies Assist in performing QA testing tasks when required to ensure deadlines are met Supervising QA team for global billing and invoice applications, analyzing and prepare post cycle QA defect status and trend analysis reports for C Level management review communicate weekly project status reports to management and business leadership.
01/1995 to 01/2000
QA Project LeaderWILLIAM RUSSO CONTINUED － East Brunswick, NJ
Accountable for all actions, decisions and the accuracy and quality of the work produced by the Business Analyst Group for the AT&T WEFOS-BAR (Watts 800 Extended Family of Services Billing and Revenue) System.
Responsible for analyst team member training, assigning work, ensuring that all work was done in a timely manner in accordance with the SDF (Software Development Framework) process.
Assisted in the resolution of project issues, balancing work loads among QA team members.
Maintained project documents repository for client and team member reference.
Chaired weekly analyst team meetings and co-conduct monthly analysts meetings with related business leads.
Represent Analyst Group in weekly project meetings, attending any required client meetings required to assess project progress.
Responsible for team resourcing up to a dozen concurrent projects.
Performed analyst functions specifically on high profile projects.
Participate in weekly meetings with Systems Manager to provide status on projects and performance of analyst team members.
01/1995 to 01/2000
System Engineer/AnalystAjilon Information Technology Services － East Brunswick, NJ
Representative at bi-weekly system engineer meetings to gather business requirements for new projects.
Performed necessary research for new projects to determine how the system severity impact and project costs.
Evaluate resourcing for new projects and complete detailed estimating worksheets, under extremely narrow time constraints.
Communicated with end users and project team members to gather additional business requirements and to discuss issues and concerns relating to final impacts and assessments Analyzed the technical requirements for the billing system by performing end to end analysis and conducting meetings with programmers, to determine business solutions.
Completed detailed project design documentation for programmers and all needed interface agreements for external systems utilizing the SDF Life Cycle Process.
Trained end users and external testing team in all aspects of customer billing & verification system.
Education and Training
Certificate of CompletionUPS SUPERVISOR LEADERSHIP SCHOOL Kansas City Missouri
Diploma: Computer ProgrammingTHE CHUBB INSTITUTE － Parsippany, NJComputer Programming
A.S: Business AdministrationRARITAN VALLEY COMMUNITY COLLEGE － Somerville, NJBusiness Administration
Analyst, Billing, billing system, Business Analyst, bi, business solutions, C, client, documentation, engineer, estimating, functional, HP, IBM, leadership, managing, meetings, Access, MS Excel, MS Office, Outlook, Power Point, SharePoint, Page, performance reviews, processes, progress, project design, project plans, Quality, QA, Recording, research, Software Development, spreadsheets, Supervising, trend, Video