Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Competent professional with excellent customer skills, strong documentation and post-closing skills. Process work independently or with a team to efficiently resolve issues and ensure optimal levels of production and service. Prioritize assignments to achieve objectives within established timelines. Earned "Employee of the Quarter" for outstanding work on the CRA project. Increased team productivity by processing more than 25% of team's volume.

  • Microsoft Products (Excel, Word, and Outlook)
  • Organization
  • Multi-task
  • Detail oriented
  • Ability to prioritize
  • Team Player
  • Loan Documentation
  • Post-Closing
  • Laser Pro
  • Fiserv Loan System
  • NCP System
  • Alltel System
Work History
10/2018 to Current Quality Assurance Analyst Bimbo Bakeries Usa | Fergus Falls, , IL
  • 51Ensures quality of products working closely with infrastructure teams to manage application throughout its development.
  • Records and documents testing results (including anomalies and issues) and compares them to expected results.
  • Detects solution failures so that defects may be discovered and corrected.
  • Reviews and interprets all documentation related to testing, including business requirements and functional and design specifications, to provide input to project team on planning of testing activities.
  • Provides immediate response from quality assurance perspective to production program problems.
  • Reviews, evaluates, and derives requirements for testability.
  • Executes and verifies test cases as part of overall functional testing of Information.
  • Ensures that systems and software are thoroughly tested.
  • Embraces new processes, systems, technology, and operations (including agile) and expanded capabilities for flexibility and performance.
  • Ensures accuracy and consistency of test results through documentation processes.
  • Follows company's Independent Controls process.
  • Identifies opportunities to strengthen capability at BMO, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
  • Provided training to over 20 onboarding team members in 2015.
12/2006 to 10/2018 Loan Document Reviewer | , ,
  • Perform quality review of loan documents including real estate, business assets, investments, and agricultural loans consistently and timely manner.
  • Ensure all authorizations, approvals, and regulatory requirements are in compliance with Bank's policies.
  • Review due diligence, including mortgage, title searches, and UCC searches.
  • Review flood requirements on loans ensuring they are accurate and in compliance per bank's policies and procedures and federal guidelines (FEMA).
  • Train staff of 11 on CRA and HMDA guidelines and procedures.
  • Analyze and enter CRA and HMDA information for to ensure that they are in compliance according to US Regulatory guidelines.
  • Assisted auditors with internal audits to identify and solve issues efficiently and effectively in accordance with Bank policy.
  • Reviewed post-funding documents (internally or attorney prepared), ensuring all regulatory requirements are met.
  • Analyzed supporting credit information to document loans.
  • Perform file review to resolve discrepancies or locate missing documents.
  • Assisted manager in ensuring volume goals, turnaround times and quality expectation are met.
  • Identify and communicate opportunities for process improvements.
  • Participate on project team to enhance service and quality.
  • Managed and coordinated work flow for Document Review team.
  • Performed quality review of loan reviewed by staff.
  • Analyzed and resolved issues efficiently and effectively in accordance to Bank's standard.
  • Processed loans in accordance with company's policy and procedure.
  • Prepared, sorted and distributed reports to appropriate departments.
08/2001 to 11/2006 Mortgage Loan Processor Citizens Community Bancorp, Inc. | City, , IL
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission package.
  • Orders (and follows up on) appraisal, title and flood certificate reviews.
  • Reviews purchase contracts and all amendments.
  • Review executed documents.
  • Coordinates disbursement of funds.
Expected in Master of Arts | Business Northeastern University, Chicago, IL, GPA:
Expected in Associate of Science | Business Administration, Business Olive - Harvey Jr. College, Chicago, IL, GPA:
Expected in Master of Arts | Biblical Studies Colorado Christian University, Denver, CO GPA:
Expected in Paralegal Certificate: Legal | Roosevelt University, Chicago, IL, GPA:
Member, Sister2Sister Ministry, 2015 to Current Volunteer - Adult Christian Educator Licensed Illinois Notary Public

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Typos

Resume Overview

School Attended

  • Northeastern University
  • Olive - Harvey Jr. College
  • Colorado Christian University
  • Roosevelt University

Job Titles Held:

  • Quality Assurance Analyst
  • Loan Document Reviewer
  • Mortgage Loan Processor


  • Master of Arts
  • Associate of Science
  • Master of Arts
  • Paralegal Certificate: Legal

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: