To combine my analytical expertise with my exceptional communication and leadership skills; thus providing my employer with a remarkable level of quality and excellence. Assures SQL database data coincides with front facing applications and is updated appropriately.
Works closely with numerous third party partners and white labels to ensure the success of their API launch.
Proactively identifies enhancements to improve applications and websites.
Analyzes software systems and develops a thorough and extensive testing process to ensure high quality and success of the system.
Works diligently with external departments during application and website changes or upgrades.
Resolves any known issues, or escalates unresolved issues as appropriate to ensure swift resolution; while reviewing business requirements for consistency in quality standards.
Meets objectives and goals agreed-upon between external and internal departments, as a means to uphold quality standards.
Works successfully in multi-project environments.
Has proven excellent written and verbal communication skills as well as highly organized and diligent work ethic.
Possess a strong desire to achieve goals and objectives, with a desire to educate others as well as learn from them.
Fiction genre background
Direct email campaigns
Social media marketing
Visual Studio proficiency
Adobe CS6 knowledge
Southern New Hampshire UniversityManchester, NH12/2017Bachelor of Arts: English, Creative Writing
Minored in Fiction Writing
Minored in Screenwriting
Dean's List 2015, 2016, and 2017
Graduated summa cum laude
Graduated with 3.9 GPA
Kent State UniversityKent, OHAssociate of Arts: Communications
Kent Stater Newspaper Columnist "Single and Fabulous".
Dean's List 2001, 2002, 2003, and 2004
Crum & Forster Pet Insurance- Quality Assurance Analyst Akron, OH03/2016 - Current
Creates, manages, and maintains test plans.
Ensures the development of test cases with documentation.
Maintains a strong SQL Server technical aptitude.
Analyzes test results; performs SQL queries for data comparison and validation.
Handles testing execution for applications and websites.
Develops improvements in projects, including websites, applications, and customer-facing aspects.
SummaCare, Inc- Credentialing Analyst I Akron, OH08/2014 - 03/2016
Verify, analyze information for initiating and re-credentialing applications.
Investigate missing or erroneous information and implement timely solutions.
Completing all aspects of physicians and practitioner credentialing.
The completion of monthly and quarterly periodic reports, including analysis of obtained provider data.
The complete handling of the Summa Health Network line of business.
The completion of all audits from approved payers.
Preparing all documentation for the monthly Committee meeting.
Analyzing credentialing data from all delegated entities to ensure compliance with the Summa Care, Summa Insurance Company, and SummaCare Networks.
The entering of data into the Echo credentialing database.
The completion of billing and financial reports and submissions.
SummaCare, Inc- Systems Configuration Analyst I Akron, OH01/2012 - 08/2014
The creation and implementation of all Healthcare reform plans on and off the Exchange, new for 2015.
The creation of all Fully Insured and Flex Plan system benefits.
The overseeing of Internal Group Audits performed by the Ohio Department of Insurance.
The identification and correction of system issues, troubleshoots and isolates problems encountered during testing.
Maintaining a 99% resolution accuracy rate on all pended issues.
The lead over all correspondence letter generation for the entire organization.
Letter template creation, changes and terminations.
System migration for all Patient, Provider, Claim, Authorization, and Service Letters.
The creation of Co-pay, deductible, and Coinsurance keyword structures.
Implementation of coding framework, claims payment software, new lines and system requests.
Completes all aspects of verification, including functional and regression system testing.