quality assurance analyst resume example with 3 years of experience
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- www.linkedin.com/in/contactJessicaClaire
I am a bilingual certified agile tester with ISTQB. I have proven skills and workable knowledge in web-end (Windows, macOS) and mobile (IOS, Android) manual testing, functionality automation testing and defect tracking. I am familiar with JIRA, Selenium WebDriver with JAVA, Eclipse, TestFlight and Diawi.com. Meanwhile, I am a W3SchoolS certified JavaScript and SQL Developer at Fundamental Level. My knowledge in market research, retail management experience in driving excellent customer satisfaction and strengthening loyalty will also guide me as a QA.
Detecting and solving problems, being able to make a positive impact on others make me proud of myself. I am an approachable team player and love working with people from all over the world. I am also a self-starter and a fast learner. I enjoy exploring various learning possibilities and continuously challenging myself.
Johns Hopkins University - Baltimore, MD
James Madison University - Harrisonburg, VA
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- Certified software/agile tester, Foundational Level
- Certified JavaScript Developer, Foundational Level
- Certified SQL Developer, Foundational Level
- Google Analytics Individual Qualification (GAIQ)
- Google AdWords Fundamentals Certified.
- Performed Web end E2E user acceptance tests, functionality tests, performance tests, UI tests, and compatibility tests on modules and full software implementations
- Performed Mobile testing on IOS and Android: TestFlight, Diawi.com
- Identified, tracked and communicated defects with product, design and developer team on Jira, Trello and Slack; and supported developers in resolving problem and set up feedback standard for efficient cross-function communication and review tracking
- Created company test case data file, executed and maintained test cases to maximize success of manual software testing with consistent, thorough approaches
- Increased and improved knowledge of : Unit Testing, React Component Testing with Jest, Enzyme and VS Code by engaging in all available trainings and assigned testings
- Observed low efficiency of customer service, implemented new interaction strategies that improved area revenue and scale of service volume
- Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in time management accuracy
- Handled problematic customers to assist lower-level employees and maintain excellent customer service
- Achieved 95% above net promotion scores for excellent customer service, ranked top 20% KPI performers
- Applied traffic data to evaluate and improve operations and store performance, target current business conditions and forecast needs
- Promoted memorable, consistent and positive guest experiences through satisfying needs of multi-national customers with customized solutions
- Assisted department supervisor with analysis of data collected from internal departments and vendors to uncover inventory shrinkage opportunities among four (4) regional stores, rolled out new inventory standards designed to improve resource allocation accuracy and overall cost efficiency
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Resume Overview
School Attended
- Johns Hopkins University
- James Madison University
Job Titles Held:
- Quality Assurance Analyst
- Manager in Training (ASLP Program)
- Department Analyst Inte
Degrees
- Master of Science
- BBA
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